Unique paper garlands, Scrabble and Euro coin pendants
LaMiaCasa's Shop Policies
A warm welcome to ETSY!
If you are new to Etsy, here is a tutorial to help you through the checkout process http://www.etsy.com/help_guide_checkout.php
Each of my creations is made-to-order. My current production time, due to huge number of orders (for which I am very grateful :), is 3 weeks (21 days). Immediate shipping is available on request for an additional charge.
Orders are shipped via First Class national and international mail, through Belgian Post. If you would like it upgraded to Priority (with tracking number), let me know in “notes to seller” and I will send you a new invoice with that extra shipping charge, which is 7 USD.
Refunds and Exchanges
4. Refunds and Exchanges
La Mia Casa will accept returns or exchanges on damaged items if the client can prove that the item was received in that state, within the logical time frame after the purchase, with maximum of 2 weeks after receiving the item. As of the items regarding which the client has changed her/his mind and the item is not to her/his liking for whatever reason, kindly contact us and we'll do our best to make you a happy customer.
In rare cases where the client doesn't receive the item she/he purchased from La Mia Casa, please let me know about that and I will do my best to make you a happy client! :D My general policy is to offer to either make and ship the same items again or to refund your money. This applies to orders where the price is LOWER TO 15 USD. For more generous orders, I strongly suggest you purchase the tracking number through Belgian Post, since I would not be able to refund your money or make your order again.
Custom orders can not be returned.
Additional Policies and FAQs
If, for any reason, you don’t feel happy about my items, please contact me through the Etsy conversation system. I will do my best to make sure that you are a satisfied customer.
I will always exchange or refund merchandise if you are not pleased with your order. Feel free to contact me at any time with questions, comments or concerns.
Please pre-pay 100% - all custom sales are final.
Please make sure your Etsy address is updated and correct. I will be shipping to the Etsy address and not Pay Pal. If you would like me to ship to another address, please mention it in the "note to seller" box when paying. If this policy is not followed--a refund or new purchase will not be granted.
Last Updated August 27, 2013