LaurieSarahDesigns' Shop Policies
Welcome to Laurie Sarah Designs! My husband and I take great pride in bringing your custom jewelry designs to life. We use our combined 55 years of experience to hand craft your custom pieces of art! We are a dying breed of jewelers - jewelers who still make things with their hands as tiny works of art. Jewelers who are fighting the mass produced trend of jewelry made by cold steel and questionable practices. Our custom jewelry is true art produced from beginning to end just for you. Since we make it ourselves, we can create anything you desire from the simple to the ornate, from the budget friendly to sheer luxury!
Our client base includes many wonderful return customers as well as multiple celebrities ranging from Actors, Musicians and various TV and Sports Stars.
Our husband and wife team began many years ago, starting out as a mere customer relationship. I wanted someone who could bring my custom creations to life, and he was introduced as "The best diamond setter in Los Angeles". He has certainly proved to be that! We worked through the years to bring many jewelry dreams to life. When my husband and father of my three children passed away a few years ago from cancer, I threw myself into my designs to support my little ones. My diamond setter and I worked closer together and out of the darkest period of my life bloomed a beautiful love.
We now team up together as husband and wife to bring you spectacular designer jewelry to brighten up your life. Our specialty is colored stone Engagement Rings and Wedding Ring Sets, although we can create anything else imaginable too! We can customize an existing design, exchange a stone in a setting, or customize a piece directly from scratch. For our full bio, click here: http://www.etsy.com/people/LaurieSarahDesigns
You may contact us directly:
Phone: Toll Free 855-LSRings (855-577-4647)
Email: mail [!at] LaurieSarahDesigns.com
Please go to our website for more design ideas and for our Privacy Policies: www.LaurieSarahDesigns.com
Would you like to receive our NEWSLETTER? Or receive information on SALES and COUPONS? Send your email address to:
mail [!at] LaurieSarahDesigns.com
PAYMENT OPTIONS: Paypal, Personal or Certified Check, Money Orders and most major Credit Cards. Your item will be shipped once payment is confirmed/cleared and your item is ready. If you live in California, USA, applicable sales tax will be added.
Please see this link that explains how our flexible, interest free payment plans work: http://www.etsy.com/listing/45410354/payment-plan-for-your-custom-handmade
Our goal is to be as flexible as possible with your payments to assist you in achieving your jewelry dreams.
WITHIN THE UNITED STATES – Items over $300.00 - Free Shipping via FedEx Priority Overnight – Fully tracked, insured, and signature required. All items under $300.00 are sent First Class or Priority Mail, depending on the price of the piece. If you want to upgrade to overnight shipping, contact us for details.
OUTSIDE THE UNITED STATES – Gold and Platinum Pieces - Via FedEx International Priority, fully insured, signature required. You pay less than half of the shipping fees. You will be responsible for any duties and taxes incurred by the customs of your country. For silver and less expensive pieces, they will be sent U.S. First Class or Priority Mail depending on the amount of the item. If you want to upgrade to overnight shipping, contact us for details.
We cannot insure packages mailed to an APO address because the Post Office does not insure jewelry. Please contact us for further information.
Refunds and Exchanges
We offer a 5 day money-back guarantee on all purchases (excluding custom-made items and items on payment/financing plans). You will have 5 business days from the time you sign for your package to review your purchase and return it, or exchange it if you so desire. You must return the item in its original, unused condition with all its documents and included items. You must obtain approval to ship your item back, as well as contact us for how to ship it. We use a private insurance/shipping company to make sure the item is properly insured. Once we have approved your return, we will email you the insured shipping label and send you instructions on how to return the item. You will be responsible for the cost of shipping the item back. We cannot assume any responsibility for any item not returned to us in this manner. We cannot be responsible for loss or damage of return shipments.
Refunds will be given back through the payment method you used to originally purchase the item, provided these guidelines are followed. Refunds will be given less shipping costs. If your ring was sized, there will be a $25 charge. If the item needs to be cleaned, there will be a $10 charge. If the item is returned without its original box, cleaner and/or paperwork, there will be a $15 charge. Other charges may apply.
Additional Policies and FAQs
At Laurie Sarah Designs, we understand that for many, a fine piece of jewelry is one of the largest and most important purchases you will make. We want you to feel comfortable making this purchase over the internet. Being in business for as long as we have, one of the reasons for our success is that we take our customer’s satisfaction very seriously. So if something happens to your piece, just contact us and we’ll help you right away. And rest assured that at the end of your warranty period, we will continue to be there for you and your beautiful jewelry for a lifetime. For repairs and help needed after this warranty period ends, we offer repairs at as little charge as possible to assure your jewelry continues to shine for years to come. Just contact us and we’ll help!
FOR OUR UNITED STATES CUSTOMERS - We offer a ONE YEAR WARRANTY on your piece as follows: We will replace any accent stones that come out, and cover the cost of any repairs that are needed. The only thing you will be responsible for is the cost of shipping your jewelry one way (typically $25 to $35 for gold and platinum pieces, less for silver). We will pay for the shipping of your item back to you. When you need a warranty repair, please contact us at mail [!at] LaurieSarahDesigns.com for a return insured shipping label and shipping instructions. The item must be returned with our shipping label and instructions, do not send it on your own as it will not be properly insured. Upon receipt of your request, we will first email you the link to purchase for the insured shipping label. Once you have purchased this link, the shipping label and instructions will be emailed to you. You may be asked to provide us with pictures ahead of time regarding what you want repaired so we can assess how best to assist you. If we set a center stone in your jewelry that you did not purchase from us, you are still covered under our warranty because we set the stone. However, when asked to purchase the shipping link, you will need to pay for the additional insurance that will cover your center stone. We will pay for the shipping insurance amount needed to cover the setting only.
OUTSIDE THE UNITED STATES CUSTOMERS - We offer a 6 MONTH WARRANTY. Because of the high cost to insure the shipment of your ring, should an accent stone fall out, or repair become necessary, you won't send the item back to us. Instead, we will send you the appropriate accent gems/diamonds needed for a local jeweler to set. You will send us pictures of the problem, at which time we will determine the fair cost in US Dollars that should be refunded to you for the labor of the repair charged by this local jeweler. This amount will be refunded in US Dollars to you through the method is which you originally paid for the item, which you can use to take your item to a local jeweler of your choice for repair. You will be responsible for the difference in currencies or the difference in price should there be one. We cannot be responsible for damage done to your piece by another jeweler. Any repairs or work done by your jeweler must first be approved by us before any refunds/credits will be issued.
ALL CUSTOMERS: There is no warranty for center stones. If you want your center stone and piece covered against loss, damage, or theft etc, you can insure your piece through your Homeowner's Insurance Policy, or purchase a Jewelry Insurance Policy. If you have your own center stone set by a different jeweler, the warranty is automatically voided as we cannot guarantee our product after it has been modified in any way by another jeweler. If you have another jeweler work on the piece in any way (including sizing and cleaning) you void the warranty. We cannot be responsible for any damage done or problems resulting to the ring by another jeweler. However, if another jeweler damages your piece, and you would like our help with the repair, we are happy to do this for a nominal charge. Warranties apply only to the original buyer of the piece(s).
RESIZING: If, upon receipt or at a later date, your ring needs to be resized, please feel free to contact us for more information and/or quotes. Having another jeweler size it will void your warranty.
APPRAISAL / INSURANCE INFORMATION: If you decide to insure your piece, we recommend that you take the comprehensive invoice (True Retail Replacement Value Report) that was included with your purchase to your insurance company of choice. All pieces shipped after 06/01/12 will include this valuation report automatically. If you received your piece before this date, let us know before you take your piece to be insured/appraised, and we can provide you with one. Most insurance companies will insure your piece based on this comprehensive invoice. This will help insure (but not necessarily guarantee) that your designer jewelry is insured for the amount you purchased it for. If the insurance company insists on an Independent Appraisal to insure the piece, we recommend that you either find an insurance company that won’t require this, or find an Appraiser that is properly qualified to appraise designer jewelry. Appraisers can only appraise what they know about your piece, and what they see before them. So make sure you take your True Retail Replacement Value Report to them along with your piece so that they will have all the information regarding your jewelry in front of them. This will help (but not guarantee) make sure that your jewelry is not undervalued. Please keep in mind, however, that many appraisers will not take into account the value of certain things pertaining to custom, designer jewelry; your custom cut, hand selected gemstones and diamonds, the fact that your piece was handmade (hand set, hand designed, hand carved etc), the fact that it may have been created completely from scratch with a brand new mold, the fact that your piece may be a one of a kind, the fact that your piece has a brand name behind it that is worn by celebrities of all walks, etc. Make sure you ask for a TRUE RETAIL REPLACEMENT VALUE APPRAISAL. Other types of appraisals may undervalue your piece. Other factors such as a change in the market, increase or decrease in value of a particular gemstone, geographic location etc may affect how an appraiser values your piece. Should you have any questions about the appraisal you receive, let us know. We pride ourselves in excellent customer service when it comes to questions about our handmade pieces.
COLORED GEMSTONES: At the request of our customers, we offer our jewelry with every gemstone in the rainbow. Many of these beauties are advertised as engagement rings, or you may choose to use a colored gemstone as your engagement ring. We are happy to help you choose which gemstone fits your lifestyle best as some gemstones have better wear and durability than others. Diamonds have a hardness of 10 on the hardness scale (out of 10) and are therefore the most durable stone. However Sapphires rate about 9 on the hardness scale, and they come in almost every color of the rainbow, so they are generally the best choice if you wish to have a colored gemstone for your engagement ring. Should you choose another gemstone that rates less hard on the hardness scale, you assume responsibility for its brittleness, lesser durability, lesser color fastness, and other problems associated with other colored gemstones. We are happy to answer any questions you may have to help you choose the best gemstone for you.
ADDITIONAL INFORMATION: Because each of our pieces are made just for you when you order them, the carat weight, number of accent stones, size, and metal weight may vary depending on your ring size, the gems used etc. Due to the handcrafted nature of our artwork, each piece may have subtle differences. We make every attempt to ensure that our online catalog is as accurate and complete as possible. We shall not be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Unless otherwise stated, we generally use diamonds that are on average G-H, SI1-2. Other grades of diamonds including certified diamonds are available for varying costs upon request. Because all items are made either completely or mostly from scratch, there is always some “character” to the jewelry. Because our jewelry is made by hand, slight imperfections may be noticed. But this is the beauty of handmade – you know it was made by warm hands, not cold steel. This personal touch guarantees that each piece is as unique and individual as its wearer. Computer sketches are available for those that want as close to perfection as possible. If upon receipt of your jewelry, you have questions about any of these handmade characteristics, don't hesitate to ask. We will continue to work with you to insure you are 100% satisfied with your beautiful work of art. All gemstones that we use are natural stones unless otherwise stated. Some gemstones may have various stated or unstated treatments. Feel free to ask for details on the jewelry you are interested in. All photography is done in such a manner as to capture the true colors and details as closely as possible. Colors and details may vary depending on your computer monitor and the gems picked for your individual jewelry.
All prices are listed in U.S. Dollars. Any dispute relating in any way to your visit to Laurie Sarah Designs or to products you purchase through Laurie Sarah Designs shall be submitted to confidential arbitration in Los Angeles County, California, USA.
If you have an exact date that you need your jewelry to be received by, we will do everything in our power to make sure your order arrives on time. However, we do not recommend that you commit to any financial obligation or commit to any dates before you receive your order. We cannot be responsible for any lost financial or date related obligations etc. you may incur should something beyond our control cause your order to arrive after the date you have specified.
We reserve the right to make changes to our site, these policies and these Conditions of Use at any time with or without notice. Please contact us with any questions you have. You can call us toll free at 855-LSRings or email us at Mail [!at] LaurieSarahDesigns.com. Happy shopping!
Last Updated October 9, 2013