LifeLikeKnitting's Shop Policies
Welcome to my Etsyshop LifeLikeKnitting.
I hope you`ll find here something for you:)
All items are made by hands.
Please contact me if you have any questions.
I accept PayPal only. Please note that you don't need a Paypal account to purchase. Simply click the PayPal button as you complete your checkout and select the link to pay with a credit card.
Payment is expected within 3 days of making a purchase unless prior arrangements are made. If payment is not received in 3 days the sale will be canceled and the item will be relisted.
New to Etsy? This link will guide you through the checkout process, http://www.etsy.com/help_guide_checkout.php
For ukrainian buyers - I can accept payments in local currencies to my local bank accounts. Please contact me to get details.
- I ship worldwide.
- Please make sure your Etsy shipping address is correct. That is the address where your order will be shipped, unless otherwise advise.
- I ship the items for 3-4 business days after payment.
- I offer shipping by registered airmail from Kiev, Ukraine. It includes tracking number for all packages and you can to track your item here: http://www.track-trace.com (please, don’t forget to change the country, when your item despatched from Ukraine (!) – tag “Select country”) PLEASE NOTE: Some local postal services doesn’t provide on-line tracking for registered airmail. Such as: France, Italy, Germany, UK and Australia. You can track your package only while it’s in Ukraine.
-Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.
US ,Canada, Australia, NZ - 2 to 3 weeks
Europe - usually takes 1-2 weeks.
- Package is considered as lost if it doesn't come within 1,5 month (7 weeks) from posting date and tracking info approves that.
- I will fill in the claim about the lost on our own. While the claim is being proceed, I would resend the same items to you (if it possible) or refund the full amount of order - you choose the best option for you.
Refunds and Exchanges
If you are not completely satisfied with your purchase, simply return the item or items to me in their original condition within 7 days of receipt for a complete refund of your purchase price.
Refunds do not include shipping costs.
Custom made orders are non-refundable.
Additional Policies and FAQs
- All items in my shop are made by my hands.
- Real colors may slightly differ from one monitor to another, as it depends on specific monitor settings.
How do I leave feedback? - http://www.etsy.com/help/article/102
- If you had any problems please contact me before leaving neutral or negative feedback. I always do my best to fix the problem!
Last Updated August 22, 2012