LilAdi's Shop Policies
I am committed to providing you with quality, well made items for your little one. I have been creating items for my children for years and have decided to spread my love of sewing on to others.
Payment is due upon purchase - no items will be shipped without verification of appropriate payment through Paypal. Failure to pay within 24 hours (1 day) will result in a cancellation of the sale, and the item will be relisted for sale.
Items are shipped to the address on your PayPal unless otherwise requested. Insurance is not included, but is strongly recommended. (I add complimentary insurance to all packages valued over $50.00)
If you would like to have insurance added, please convo me. I cannot be responsible for items once they are out of my hands. I keep my receipts for proof of sending. Thank you for understanding.
Please see current wait times in the SHOP ANNOUNCEMENTS AREA- Items will be shipped within 3-4 days of payment being received. All items are shipped via Canada Post. If you require express shipping please contact me for a quote.
Combined shipping is automatically available.
Customers are responsible for any fees, taxes, or duty charges that may be incurred at customs.
Unfortunately, Canadian shipping costs are high; I try to remain competitive, but also not lose money on my shipping.
For orders outside of Canada and the US, please contact me for shipping costs. I cannot guarantee postal delivery times on international shipments - they may take from 1 week to 4 weeks depending on international mail delivery systems. Thank you!
I will happily gift wrap your item and direct-ship it to your recipient upon your request.
Refunds and Exchanges
Please contact me if you have any questions regarding your purchase, as I work carefully to provide a great product. I want you to be a very happy customer!
If you do need to return an item please contact me so proper arrangements can be made.
The item must be in its original condition, unwashed, and unused.
Items must be postmarked for return to me within 7 days of delivery to you.
Refunds (less shipping costs, paypal fee's) will be given once I have received the item. Please purchase tracking on your return shipment as I am unable to be responsible for packages that do not arrive. The buyer is responsible for return shipping costs.
All my items are handmade and some variation is to be expected, however no item is sent out that has not been quality checked. If you do find something amiss, please contact me immediately upon receipt.
Seconds are sold as-is. There are no refunds, warranty or exchanges on seconds.
NO REFUNDS or EXCHANGE ON CUSTOM ITEMS or ITEMS THAT HAVE BEEN USED.
Snap Defects – 6 months.
Elastic Defects – 60 days.
Diapers will not be replaced or refunded due to size related reasons, repelling, fading or staining, therefore please measure your child prior to purchase.
Please check over your items carefully upon arrival and prior to placing the item on your child. Though each item is double checked prior to shipping, I want to ensure that no child is harmed from a forgotten pin in an item. Thank you for your understanding.
Additional Policies and FAQs
I am always happy to accept your custom order - even for items not currently listed for sale in my shop as these are just a small sampling of what I make & have available at any time. Contact me so we can discuss your ideas!
Last Updated October 20, 2013