LilCreatures' Shop Policies
Welcome to Lil' Creatures where everything is handmade by me, Carly.
I pride my self on the originality, the quality of my products and my customer service. If you have any requests or questions please contact me to discuss.
Please 'like' me on facebook.com/lilcreatures to stay up to date with new styles and what is happening within Lil' Creatures.
I would L O V E to see some photos of your little one as a Lil' Creature, please email to carly [!at] lilcreatures.com.au
I also have set up my own website and would love you to take a look: www.lilcreatures.com.au
See you there!
I currently accept PAYPAL for local and international orders.
*Please note: you can use your credit card to pay through PAYPAL even if you don't have a PAYPAL account.
Australian customers can pay via direct deposit bank transfer - please request my account details in a note to seller when checking out.
We accept payment up to 3 days of your order placement, with one reminder sent if we have not received it by then.
Please Note: We cancel all unpaid order's after 5 days :(
I ship anywhere you want a Lil' Creature to join you!
Within Australia: I ship via standard post using Australia Post. If you prefer your package to be express, registered or insured, please contact me for the additional pricing.
International: I ship via standard AirMail anywhere in the world, if your country is not listed please contect me for a price prior to purchasing and I will add it to the listing for you. Please keep in mind that packages can be delayed through customs depending on your country. Any fees or taxes upon entering your country's customs are buyer's responsibility.
I am unable to take responsibility for unregistered parcels once they are posted, though to date have never had one go missing!
As a guide, postage within Australia is generally 2-5 working days and approximately 3-10 working days to the rest of the world. All items will be shipped to the address you provide on ETSY - NOT paypal address, I am not responsible for items shipped to incorrect address.
If you would like to upgrade to International Courier Express (the next level up) they take 2-4 working days to most countries - please enquire for specific quotes.
Refunds and Exchanges
We want everyone to love their Lil' Creatures items, and we will do everything we can to resolve any issue that comes up in a way that satisfies both parties. Please contact us within 24 hours of receipt of your item with any concerns. All inquiries regarding refunds and exchanges will be considered on a case-by-case basis.
Once again, be sure and contact us immediately, so we can discuss your individual problem.
Additional Policies and FAQs
I love doing custom costumes, please contact me to discuss your idea and see if I can meet your vision. All custom orders are an additional cost on top of my standard price (USD$89 for suit and hat or USD$99 using hand dyed fabric colours) and will be priced depending on complexity. Minor adjustments or some colour replacements may be at no additional cost - please contact me to discuss.
If you are unsatisfied with anything, please do not hesitate to contact me so we can work out a solution, but if you are happy, I would very much appreciate your feedback!
16 Gordon Ave.
carly [!at] lilcreatures.com.au
Last Updated May 23, 2013