LuanaCoonen's Shop Policies
Welcome to my shop! All pieces are handmade by me with the greatest care and patience. The natural materials are gathered on my various hikes and journeys. Every piece is made by hand, with slight differences to make each one individual and unique for you!
Custom orders and gold options are available,check out my website to see more work: luanacoonen.com
PayPal, in US dollars is gladly accepted. Orders will be shipped after payment confirmation is received.
Personal checks are accepted, contact artist directly first, after check is received and cleared, purchase will be shipped.
Hawaii customers will be charged sales tax.
All orders are shipped registered mail, including tracking information and insurance.
If you would like to choose a particular shipping provider, please contact artist to discuss the best shipping option for your convenience.
After payment is processed, pieces will be shipped in 1-3 business days. Please allow 6-9 business days for delivery (especially to the US, within Europe delivery maybe faster). If there is a delay in delivery, please contact me for tracking information.
I am currently operating out of Ireland, but return to the states often if you are a customer from the states and would like more affordable shipping, items can be held until that time. Please contact artist for more details.
Reused, recycled, and recyclable materials are used whenever possible.
Refunds and Exchanges
LOSS IN SHIPPING
Pieces lost in shipping will be replaced by artist, due to insurance coverage.
DAMAGE IN SHIPPING
If damage occurs during shipping, first a claim will be filed, and once claim is settled, repairs will be covered by artist.
LOSS BY CUSTOMER
Pieces lost by customer will require full payment for replacement.
Loss of one earring will require half payment for single earring replacement.
Damages by customer require standard $25 repair charge.
Damages due to flaws in construction or design will be repaired free of charge.
Repair charges for gold pieces are determined on a per-piece basis, due to materials replaced.
REFUNDS AND EXCHANGES
If your are unsatisfied with your jewelery, you must contact and return pieces within 3 days of arrival for refunds or exchanges. Pieces must arrive in original, unworn condition. Full refund or exchanges are both available.
All bracelets come in a one size fits all/medium size. Large and small sizes are available if required.
All necklaces are made to a 16" minimum. Necklaces may be lengthened, but are subject to a repair charge.
Additional Policies and FAQs
Whenever possible, store silver pieces in jewelry box, cloth, or plastic bags. This will help prevent tarnish.
If tarnish is needed to be removed (due to natural exposure to moisture, salts, and oils) a polishing cloth or commercial silver cleaners may be used.
NATURAL MATERALS CARE
Pieces containing natural materials (such as butterfly wings, lichens, leaves and snake skins) require special care.
These pieces should not be stored in direct sunlight (may cause damage to color and stability)
Do not submerge natural materials in water or liquids (may cause fogging, fading, distortion and/or damage to color) Avoid wearing pieces in shower. If exposure to water occurs, it is recommended to slowly dry the piece out under a lamp overnight.
ACRYLIC AND POLYCARBONATE PIECES
Although these materials are durable, they are vulnerable to scratching. It is recommended to store pieces individually (in a small bag, or hanging)
To clean pieces, use a dry, smooth cloth, such as felt. Do not use ammonia-based cleaners, such as most glass cleaners.
Feel free to contact me with questions, comments, or custom orders.
Last Updated June 25, 2012