Handmade Scarves, Cowls and Accessories by LuLu & Loie
LuluandLoie's Shop Policies
The philosophy of LuLu & Loie is to provide warm, cozy edgy winter outerwear accessories. Just throw on a very fun LuLu & Loie cowl and go! And look amaaaazing on the street as you're wearing it!
We accept PayPal and all major credit cards.
Payment is due at the time of order.
US ORDERS: We ship via USPS Priority Mail with delivery confirmation, which usually takes 2-3 days.
INTERNATIONAL ORDERS: We ship via USPS International 1st Class Mail. We cannot put tracking options on international orders. ----> PLEASE MAKE SURE YOU HAVE PROVIDED YOUR CORRECT ADDRESS - we print it directly from your ETSY receipt to ensure the address you provide is the address it is delivered to. Therefore, we CANNOT accept responsibility for packages that get lost in the International Post. If you'd like to have your package sent Internationally with tracking options, please contact us and we can set that up for you. Please and allow for 7-14 days in transit.
We of course will combine shipping automatically if you purchase more than one item :)
-We do not refund for lost packages. (please let us know if you'd like insurance)
- We are also not responsible for items not delivered due to an incorrect address.
- We are not responsible for damages during shipping.
Refunds and Exchanges
Returns are accepted within 3 days of your shipment being delivered. (we ship with delivery confirmation to domestic addresses so we know exactly when our items are being delivered). We do not accept returns after this time - no exceptions.
Items must be returned within 10 days of your return request, and must arrive in the exact same condition in which they were sent or they will not be accepted.
Cost of the item will be refunded, minus the shipping charges and charge a 10% restocking fee. Return shipping is the responsibility of the customer.
Additional Policies and FAQs
All LuLu & Loie Cowls are handmade with the highest quality 100% Ultra-Soft Peruvian Highland Wools, Alpaca and acrylic blend yarns. Please feel free to ask for any style and color combinations for custom orders.
Last Updated September 4, 2013