Luminology's Shop Policies
Oh look, you’ve made it! You couldn’t resist our enticing fragrances, handcrafted porcelain vessel and natural wooden wick, could you? It’s ok. We understand. We’re pretty weak in the knees for Luminology, too.
We create artisan soy candles in downtown Davenport, Iowa. Our studio is in a historic brownstone just a stone's throw from the Mississippi River.
Please don't hesitate to contact us with questions, inquire about wholesale and custom orders.
Payment via paypal.
Domestic shipping is via USPS Priority Mail.
International shipments will ship USPS International First Class (packages under 4 pounds) and USPS Priority First Class (packages over 4 pounds). PLEASE BE AWARE THAT THE BUYER IS RESPONSIBLE FOR ALL CUSTOMS FEES FROM THEIR OWN COUNTRY. I CANNOT BE RESPONSIBLE FOR ANOTHER COUNTRY'S FEES OR POLICIES.
Shipping via UPS is available for an additional fee. If you would like to upgrade to UPS, please include in note to seller.
Please be sure to provide us with your correct mailing address. We are not responsible for packages returned or mis-delivered due to an incorrect address in your shipping preferences.
Refunds and Exchanges
Carefully inspect your order upon receiving it. If goods are damaged due to shipping, contact us within 48 hours of receiving your shipment to obtain replacement items. Please keep all packaging material so a claim can be made.
Report missing goods (short orders) within 48 hours of receipt.
Unused products may be returned for exchanged or store credit within 15 days of receiving order. No refunds are given. All packaging, tags and printed materials must accompany the return. Buyer is responsible for return shipping and prior arrangements must be made.
Contact angela [at] luminologyshop.com to receive authorization for a return.
225 E. 2nd St., Suite 200
Bucktown Center for the Arts
Davenport, IA 52801
Thank you for your cooperation!
Additional Policies and FAQs
Wholesale is available with an opening order of $250. Please contact us to request a wholesale catalog. We do not offer our products on consignment.
Custom candles and volume discounts are also available for weddings, showers, corporate gifts, and parties. Please contact us to inquire.
Luminology candles are made with 100% renewable soy wax free of dyes. We use only high-quality, phthalate-free fragrances. Our wicks are custom made from American hardwood using good forestry practices. All of our candles are hand-poured and given individual care and attention at all stages of the production process.
Our heirloom porcelain vessels are made for us by porcelain artisans in the US. They are glazed with certified food safe and lead free glazes. We recommend hand washing to best preserve the porcelain, but they can be placed in the dishwasher. Avoid prolonged soaking in water since the exterior is unglazed. To easily remove stains or discoloration from the unglazed surface area, wash gently with baking soda and warm water. Our vessels are handcrafted from high-quality porcelain. There may be some slight variation in color, texture, and finish due to their handmade nature.
Please email angela [at] luminologyshop.com with questions.
Last Updated October 24, 2011