MadameLunettes' Shop Policies
Hi and welcome to my petite shoppe. First, a little bit about me. I love sewing and I like making stuffs that are youth-like with vibrant colours and styles. I like making it simple and yet functions not only fashionably but also works pretty well.
I only accept payment by Paypal. But those even without Paypal you can checkout as Paypal guest. It means that you select payment by card button.
I ship from France. Shipping will be done on the same exact day of the payment if I receive your payment before 1 PM and afterwards, the next day.
All items will be shipped using Priority Envelope and are paid by weight. It is by far the cheapest method but there is no tracking number. And it'll take less then 2 weeks to arrived at non-European countries and less than a week to European countries.
If you wish for a tracking number and fast shipping, do contact me and I'll arrange the shipping costs with you.
If you purchased more than 50 USD, free tracking number will be given to you.
Refunds and Exchanges
I will accept returns or exchanges. Please contact me immediately. I will accept a return within one week. The return item must be postmark within 7 days of delivery. Item must arrive in the same condition in which it was shipped or I can not accept the return. I can not be held responsible for any lost packages - so you might want to get delivery confirmation to confirm it was returned to me. I will then offer a money refund for the item (minus the shipping charge) or an exchange.
Return shipping is the responsibility of the customer.
I do not accept returns or exchanges for custom or design your own items.
Please send me a convo if you have any questions.
Last Updated April 29, 2011