MajesticKreations' Shop Policies
Welcome to Majestic Kreations by MK! Cross stitch is a very relaxing activity for me and I hope you'll love the items I've listed here in my shop. All the work is done by me with lots of care. Enjoy!
Payment is due at time of purchase and can be made by PayPal or Money Order.
**PLEASE NOTE** Purchases made by buyers living in the state of Pennsylvania will be charged an extra 6% sales tax as required by state law**
As soon as payment is received, I will ship the item(s) you have purchased and will send you an e-mail confirmation - if provided - to let you know your item is on the way. If you have not received your purchase within a week for domestic addresses (allow two weeks for international shipments), please let me know so I can fix the situation.
Once the item has been shipped, the purchase cannot be cancelled.
**Custom orders require a 50% deposit up front and is non-refundable.**
All purchases will be shipped via USPS. Domestic shipping is free; international shipping will be listed for each individual item.
**NOTE** The shipping prices I have listed for Canada and Everywhere else were the best estimates I could find through USPS.com. Once I get an order from either Canada or somewhere else overseas, I'll have a better idea of what shipping will cost. If shipping is not close to what I have listed (I have rounded shipping prices down already), I will refund the overpayment of shipping fees and restructure my shipping information based on what the actual costs are. *********
If you have specific requests for shipping your item, please contact me directly to discuss.
Refunds and Exchanges
If there is a problem with your purchase (not what you expected or the item is defective), please contact me immediately so we can figure out a solution together. I do not give refunds for Buyer's Remorse.
**Custom orders are only refundable for half the price paid minus fees and shipping costs.**
Additional Policies and FAQs
Items can be customized.
They can be finished or unfinished. Finished items means the edges have been sewn to prevent unraveling. Unfinished items leave the edges as is to make it easier for framing.
Items can also be framed before they are shipped (for an extra cost), but I do not frame items before they are bought as many buyers can save money if they do the framing themselves.
Some of the items can be made with customized colors (blackwork designs, celtic designs) or have names added.
If you have any questions about any of the items listed in my shop, or would like information on customizing any items, please contact me directly to discuss.
I guarantee all items and want my buyers to be happy. If you have any concerns about an item(s) you have purchased, please contact me immediately.
Last Updated November 13, 2011