MamaMayI's Shop Policies
All of my items are created and built by me. I have lots of fabric and raw wood just waiting to become that special gift for someone you love– so if you have a certain theme or color scheme in mind feel free to make a special request. Many of my best ideas come from collaborating on a project.
Payment must be made via paypal, and I ask that payment be made within 3 days of your purchase. Failure to pay will result in cancellation of the transaction, and appropriate feedback.
Of course I prefer not to leave negative feedback. I want to be flexible. If you have changed your mind about the purchase please contact me and I will be happy to cancel the sale without feedback. However, you must contact me before the 3 days are up.
Sales Tax : Any item shipped to a Pennsylvania mailing address will be a charged sales tax.
Wholeale Orders: Please contact me to discuss wholesale orders. Coupon codes may not be applied in conjunction with a wholesale discount.
The items will be shipped within 3-5 business days of the cleared payment to the PAYPAL SHIPPING ADDRESS. Please make sure your Etsy Shipping Address and PayPal Shipping address match so your package won't be delayed in shipment.
I package all of my items with the utmost care, and see to it that they make it to the post office with the proper shipping information. Unfortunately I cannot be held responsible for lost packages. I always get delivery confirmation. Insurance is available. If you would like to add insurance please let me know before you pay and I can send a new invoice to you.
Please note: The cost of shipping for your order includes other variable costs in addition to postage fees and services. These variable costs include the fees charged by Etsy and Paypal for order processing, and appropriate packaging materials. The size, weight, and cost of sale are the primary factors used in determining the cost of shipping.
International shipping can get costly. In order to provide reasonable shipping rates, International Orders are sent out Regular Parcel Post and usually take about 4 weeks to arrive (and can be longer if held up at Customs.) Shipping prices are calculated based on weight. If you paid less than $18.00 for shipping, your package is being sent Regular Post. If you would like to upgrade to Priority Mail I would be happy to work with you and squeeze as much as I can into a Flat Rate Envelope. Priority Mail International usually takes 14-21 business days to reach its destination. Insurance is always optional but Post Office only allows it to be purchased with Priority Shipments - if you would like insurance added please let me know.
Refunds and Exchanges
I take great care to show and describe items as accurately as possible. I provide photos of the actual items, but due to computer differences, there can also be differences in the colors displayed. If, for some reason, you are not pleased with your purchase, I will accept returns and refund your money under these conditions:
-Let me know within two days of receiving the item and explain any problems.
-After contacting me, please carefully bundle the item in the original package, and ship it back to me with delivery confirmation.
-You will be refunded the original purchase price (minus the original shipping cost) once I receive the item in its original condition. The original shipping costs will NOT be refunded.
Additional Policies and FAQs
I take great care in the construction of my products. As with any toy be sure never to leave your child unsupervised. Be sure to check all seams and ribbons on your tag blankets for normal wear and tear to make sure they are still safe and secure. Purchaser assumes all liability.
Last Updated November 24, 2012