ModGenesDesigns' Shop Policies
Thanks so much for stopping by my shop! I really appreciate your business and look forward to working with you!
***Please note the turnaround times :
Customized pieces (personalized, custom color) - 2 weeks
All canvases - 3-4 weeks
Non custom pieces - 1 week
Please order accordingly. Rush delivery is available for an extra charge.
Please feel free to contact me with any questions before purchasing any item!
• Checks through Paypal are also accepted, but the items will be shipped to you only when the payment is received and cleared.
All prints are placed in a cello sleeve with cardboard backing. I try to use recycled materials for the cardboard so please let me know if this is not okay. All prints are shipped first class mail in a padded mailer with a "do not bend" label on it.
Stretched canvases are packaged in a mailing box and ship priority mail.
*Please specify your mailing address if it's different than your registered Etsy address.
• Prints that are not custom or personalized are mailed within1-2 business days after payment has been completed, and are shipped to your Etsy address.
* Custom order shipping times depend on how quickly a proof is okayed and may take up to 14 days.
*Canvases can take up to 3-4 weeks and also depend on how quickly the proof(s) are okayed.
*Rush orders are available, please convo me for details.
All items are shipped via USPS First Class or First Class International Mail to save on shipping costs. First class mail does not guarantee a delivery time (but it's usually 3-5 business days within USA and can take 10 days or more for international orders) nor does it provide a tracking number.
You can contact me if you would like to upgrade your shipping to Priority, Express mail, w/ tracking number and/ or insurance confirmation.
• Shipping rates include shipping, handling and packaging costs.
Refunds and Exchanges
Custom/Personalized prints: I always send a proof for any custom or personalized order and will happily work with you until you love it! Once the proof is okayed and printed I cannot offer a return or exchange unless the piece is damaged. So please make sure to fully check the proof(s) and ask any questions beforehand.
Due to the fragility of of the prints I cannot accept returns/exchanges on any prints. Please feel free to contact me with any questions before the sale.
PLEASE TAKE NOTE: Colors on the monitor may vary from the printed products depending on how your computer monitor is calibrated. Please contact me with any questions before purchasing any print.
Pieces damaged during shipping: I take great care packaging each piece so it arrives safely. However, if a piece arrives damaged I am happy to offer an exchange if returned within 30 days. Customer is responsible for the shipping costs of returning the item.
Additional Policies and FAQs
Wholesale is available. Please contact me for pricing.
Last Updated May 14, 2012