MoonluvDesigns' Shop Policies
Welcome to MoonLuv Designs :)
My goal, aside from making colorful fun jewelry, is to make it durable and comfortable. I have been creating for close to ten years, and through trial and error have found what works best for my taste. Through the years of wearing my own creations and giving them to friends, I have tweaked designs and knots for a longer lifespan of each piece. I focus on using materials that are planet friendly, and people friendly.
I use only the best organic hand spun hemp, hemp is sturdy and polished. Soft, never scratchy. All hemp is hand dyed. The vibrant colors stay true and never run, if wet. All metals are nickel free, most wire is permanently colored over a true sturdy copper wire. Wires are non tarnishing and great for sensitive allergies to low grade metals. Here at MoonLuv I stray away from the average earring hooks and findings. I strive to always create earrings using nickel free findings, and often say so in my descriptions.
I mostly use stone or glass beads, or whether they be lampwork beads, trade beads, recycled beads or polymer clay beads. On some occasions I will use acrylic, but mainly for focal pieces. I love the feel, the weight, the look to glass and the unique variety is endless.
Stay tuned for more interesting jewelz! ^.^
I have recently upgraded to Direct Checkout!
This is a lovely feature, and allows for everyone to easily pay for their item without being automatically directed to PayPal. For those of you who do not have a PayPal account, no fear! Direct Checkout has allowed my shop to accept all credit card payments as well ~ :)
Regardless of how you pay, the payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal or other forms of paying, please do not hesitate to contact me and I will assist you in anyway that I can.
F I R S T -C L A S S :::
I ship within 3 business days of your payment clearing. That is the max. I am very quick about shipping and in most cases will ship same day/ next day.
I ship every item first class. This method of shipping takes anywhere from 2-4 days. I have never had any problems and customers have been very impressed with how quickly their item has arrived.
I do not ship on Saturdays [sorry]
C U S T O M - O R D E R S
I welcome all custom orders. The same shipping rules apply.
I am so honored to be able to make someone's vision come to life, and encourage anyone to message me about anything they see in my shop for variations of color, sizing etc.
custom orders normally are shipped on the 3rd business day, due to turn around times. I often will ship earlier than that, but life gets hectic, orders pile and sometimes the 3rd day is needed to get everything finished and to the post office.
no worries, it will ALWAYS be shipped by the 3rd day:)
-If a rush is needed for any reason at all, just let me know when checking out, and I will be sure to be quicker with my turn around time.-
P A C K A G I N G :::
I carefully place small jewelry to be shipped in a cotton filled boxes, I add little decorative additives like hemp bows, with beads. etc.
Other times I will wrap jewelry in colorful tissue papers, display them in decorative organza bags, scrapbook style, or other fun ways.
I ship everything in bubble sealed envelopes.
I am very careful and ensure that the proper wrapping will take place so that your handmade jewelry will arrive to you, just as it was when you fell in love with it on the picture :)
I do not pay the extra for insurance, confirmation etc. If you wish to have this offered please let me know, and I will price things accordingly.
I am not responsible for hidden tax fee's in certain states [sorry]
If you are needing your package ASAP, message me and new arrangements and prices for upgraded shipping will be offered.
Refunds and Exchanges
If you are unhappy with your order for any reason please contact me within 5 business days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.
My studio is shared with my beloved Shihtzu Beagle, named Baylee!
She is my partner in crime, and keeps my toes nice & warm while I'm beading! :P
I do not smoke, however living with me, two people do step outside to do so.
My studio is off limits to this, however it may affect your buying process.
If you are against products coming from an animal zone, beware!
our home is a nice clean, tidy environment, and should not affect your jewelry whatsoever. However, if it in fact has, please personally let me know, return the jewelry, and I will gladly refund your money including shipping fees.
I use standard US sizing, and a standard US mandrel.
I make every ring according to the size I am given. If you do not know your exact ring size, please do not guess. You can get your finger sized at any jewelry department, kmart, walmart, etc. It's free and a very easy way to find out before purchasing from my shop, or any shop for that matter online :D
My form of wire wrapping is extremely accurate and I have made countless rings in specific sizes and have had no issues. If in fact the ring you ordered does not fit, I am very kind about this matter and will happily take care of it, all you have to do is let me know, and together we can work something out.
If a slight fix is in order, you pay the shipping fee back to me, and I will pay to return it to you. That easy :)
I describe jewelry as it is. I do not enhance colors, or exaggerate sizes. Everything is true to size and true to color. Please note that each monitor is different and can display colors differently depending on the brightness and contrast. It is important that you read descriptions carefully, as I accurately describe how each piece looks in real life. Taking your time and reading carefully, or asking questions is very much welcomed and will help you on your journey of the buying process.
Thanks so much.
Last Updated January 29, 2013