99.9% Silver ... 100% Handmade
MyLittleJems' Shop Policies
Welcome to Little Jems’ Studio.
Every Little Jem is designed and handmade by me in my studio in Kelowna, BC, Canada, using recycled Fine Silver, (.999FS) and a nice balance of new and traditional silver-smith techniques. No two pieces will be exactly the same, which hopefully is the reason that you are here.
Current production time on custom items and rings is 14 days.
Most of the necklaces are in stock can be mailed within 48 hours.
I am now accepting two forms of payment. Either via PAYPAL or Interac e-Transfer. If you are unfamiliar with Paypal it is important to know that you do not need a Paypal account to pay securely with your credit card. It’s a simple process and this link explains how it’s done.
Interac e-Transfer is available to Canadian clients ONLY who have an account with any Canadian financial institution. Most banks charge the sender a $1 fee to use the service. Please contact me or your bank for further information. On checkout, please select "other".
Payment must be made in full prior to shipping. Custom items will not be started until payment is received. This also applies to all rings as they are all made to the size that you provide to me.
I understand that sometimes you need a little time to consider a purchase. If you would like me to reserve an item, please contact me and I am happy to do so for up to 48 hours. After that the item will be re-listed.
Your Little Jem will be shipped in a bubble mailer via Canada Post. They like to travel and will happily go all over the world.
All Little Jems will be shipped within 24 hours of completion of the order, with the exception of public holidays. I will automatically ship to the Etsy address provided, so please ensure that it is correct. If you are sending a Little Jem as a gift to a third party, please contact me to confirm the address.
Items will not be shipped until payment has been received.
Whilst shipping times will vary by destination and customs clearance, on average I would allow at least 2 weeks (outside of the holiday season). An upgrade to Xpresspost or Priority is an option, though often at considerable cost. Please contact me if you would like to know your options.
International customers are responsible for any customs or duties imposed by their country. All packages will be marked and valued accurately on customs forms. I appreciate your understanding.
Refunds and Exchanges
If you are at all unhappy with your Little Jem, please contact me within 7 days of receiving the item. I will gladly offer you a refund or exchange. Simply … I want you to be happy with your purchase. I would appreciate you contacting me via email or a convo.
Please note that the initial shipping costs are not refundable. You are also responsible for return shipping fees. Items must be received in their original packaging and original condition. Please do not return an item without contacting me first.
Additional Policies and FAQs
Custom requests are always welcome.
A portion of annual sales will be happily donated to the Neonatal Intensive Care Unit of the Victoria General Hospital, BC, Canada. They are responsible for giving me my Little Jem, and for that I will always be thankful.
Copyright 2011 Little Jems
In accordance with the Copyright Act all Little Jems designs, content, descriptions and images are protected. The artist has the sole right to produce or reproduce a work or a substantial part of it in any form.
Last Updated January 7, 2013