Needle and Spatula Designs
NeedleAndSpatula's Shop Policies
Welcome to Needle and Spatula Designs! I have always loved crafting and trying out different media and techniques, and this shop is a way for me to share that with you. I hope you find something you like!
I accept payment via Paypal. Please pay for items within 48 hours. Unpaid orders will be cancelled and relisted.
Delivery of Electronic Items:
If you have purchased an electronic item (such as a PDF pattern), the items will be available for instant digital download after purchase.
Your order will ship to the address you choose during checkout. I will ship items within 5 days. Delivery confirmation is included in domestic shipping for packages (not for cards which are shipped via regular first class mail). Please contact me if rush shipping is needed.
Combined Shipping Costs: Due to the variety of sizes/shapes of items that I sell in my shop, the cost if shipped with an additional item may not always be accurate. If you feel that the shipping costs may be inaccurately calculated, please include a note in the message to seller and I will calculate the costs for your particular order and issue a refund via paypal if appropriate.
At this time I offer domestic shipping only. Please convo me if you are interested in making an international order.
Refunds and Exchanges
I cannot accept returns on patterns because of the nature of the product.
Returns or exchanges may be permitted by special arrangement if you are dissatisfied with an item. Please contact me via convo or via email at NeedleandSpatula (at) gmail.com if you want to arrange a return. I will issue a refund for the full price of the item if it's returned in new, saleable condition within 14 days after delivery. Customer pays shipping both ways on returns or exchanges, and I highly recommend getting a delivery confirmation/tracking number.
Your business is very important to me and I want you to be satisfied with your purchase.
Additional Policies and FAQs
-- All items are created by hand, which means that no two items are identical. Furthermore not all computer monitors represent colors identically. While I make every effort to ensure that the photos included in a listing accurately represent the product, please be aware that there may be slight variances from what is shown in the photos.
-- If you have any questions about an item for sale, please convo me and I will do my best to answer your questions.
-- If you see an item that you like but want in a different color or fabric, please convo me, and I may be able to work out a custom listing for you.
-- Gift wrapping can be provided upon request in "Note to Seller."
-- If for some reason, you are dissatisfied and are contemplating leaving negative feedback, please let me know, and hopefully, we can work it out.
Last Updated December 8, 2013