Privacy Policy describes how nicolettescouture.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. “You” as the user of the Nicolette’s Couture’s Website. This agreement tells you when this Policy is effective, what information we collect from you, how we might use it, how you can review or change the Personal Information you provided to us, how we may change this Policy, and the steps we take to ensure that your Personal Information is protected. This site is published and maintained on behalf of the Company with a physical address of 2868 Arbor Hills Drive, Dubuque, Iowa 52001.
This policy applies to information we collect through any medium, including, but not limited to, information:
On this Site
In email, text, and other electronic messages between you and the Site
Through mobile and desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Contact details such as your name, address (including billing and delivery addresses), telephone number (including mobile number) and email address.
Personal data including your age or date of birth, gender, marital status, family details.
Your social media handles, posts and information about your followers and the people that follow you.
Details of financial and transaction data including purchases, orders, returns and refunds.
Online browsing activities on our Website including which items you store in your shopping cart.
Communication and marketing preferences.
Correspondence and communications with us including relating to complaints, allegations, disputes and claims.
Other publicly available personal data, including any which you have shared via a public platform (such as LinkedIn, Bing, Pinterest, Google, Instagram, YouTube, Twitter or a public Facebook page).
Interests, preferences, feedback and competition and survey responses.
Device information
Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose:shared with our processor Shopify, Mailchimp, Klaviyo
Order information
Examples of Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers [afterpay, sezzle, klarna]), email address, and phone number.
Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection:collected from you.
Disclosure for a business purpose:We will print shipping labels thru the shopify shipping app.
Customer support information
Examples of Personal Information collected:
Purpose of collection:to provide customer support.
Source of collection:collected from you.
Disclosure for a business purpose:
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
2868 Arbor Hills Drive
Dubuque, IA 52001
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We also use Facebook, Instagram, Privy and Smile to help us understand how our customers use the site.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK / INSTAGRAM - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
PINTEREST - https://help.pinterest.com/en/business/article/stop-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We Do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at orders@nicolettescouture.com or by mail using the details provided below:
2868 Arbor Hills Drive, Dubuque IA 52001, United States
Last updated: March 7, 2024
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or email us at orders@nicolettescouture.com
SMS Agreement
Nicolette’s Couture
Mobile Message Service Terms and Conditions
Last updated: March 7, 2024
The Nicolette’s Couture mobile message service (the "Service") is operated by Nicolette’s Couture LLC (“ Nicolettes Couture LLC ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Nicolette’s Couture SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including transactional messages: updates, alerts, and information (e.g., order updates, account alerts, etc.) as well as promotions, specials, and other marketing offers (e.g., cart reminders)] from and on behalf of Nicolette’s Couture via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nicolette’s Couture. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (844) 547-1084. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Nicolette’s Couture mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 547-1084 or email orders@nicolettescouture.com
