OliviaGraceCouture is taking a short break
Reviews
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Kay on Mar 20, 2020
1 out of 5 starsThis shirt was ordered on January 23rd. It was a shirt for my infant granddaughter to wear on her first St. Patrick’s Day.....March 17. This shirt arrived on March 19! I received a notice that it had shipped on March 3, when I didn’t receive the shirt by the 11th I contacted the shop. The shirt is adorable, but I am so very disappointed that it didn’t arrive on time.....especially when it was ordered in January.
Melissa responded on Apr 4, 2020
I shipped the first package on March 3rd. When client messaged me on the 11th, I remade the order and shipped right away. I am so sorry that the package didn't arrive prior to the Holiday. I did my best to get it to her in time, but there was a lag in shipping times unfortunately. Had she messaged me again letting me know the item didn't arrive in time for the Holiday, I would have been happy to refund the St. Patrick's Day shirt.
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Melissa on Oct 1, 2019
1 out of 5 starsOrdered this item way back on August 17, 2019 and still never received!! Very frustrated!!
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Jess on Sep 12, 2019
1 out of 5 starsShe cancelled my order a couple days before the due date. My daughter now does not have a birthday shirt which was a birthday tradition for 5 years. Very disappointed and unprofessional. She did not give me a chance to reorder a new shirt in a timely manner and waited over a month to tell me she had to cancel order literally 2 days from my due date.
Melissa responded on Sep 12, 2019
I messaged client on Aug 28th regarding a potential delay in her order. I asked if she wanted me to continue as ordered, refund, or ship another item in its place. When I received a response over 2 weeks later, it was asking to refund so I did. Had she let me know when I originally ordered that there was still time for the item to arrive I would have gone forward right away. I wish she had given me a chance to make it right when there still was time.
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Teri on May 6, 2019
5 out of 5 starsSo super cute! The USPO somehow lost the package & although this shop owner is backed logged with orders-she expedited a new delivery to me with extra shirt to apologize for the problem. Excellent customer service & great quality shirts! Will buy more for sure!
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Teri on Mar 25, 2019
5 out of 5 starsSeller went out of her way to make sure I could get a product by holiday! Super cute & now we will have in black & white for next year.
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Marisa on Jan 7, 2019
5 out of 5 starsThe shirt was amazing and exactly what I wanted. The Owner worked with me to design a shirt that went with my daughter's birthday party theme (gemstone mining). It turned out so cute!
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Meagan on Nov 24, 2018
5 out of 5 starsThese shirts were so adorable and great quality!! I love them I got 4 different ones and love them all I will definitely be ordering from here again!! Meagan
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Rachel on Nov 11, 2018
5 out of 5 starsLove it! My son picked it out himself & he’s happy with it so I am too
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Privacy
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom orders, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Melissa Munoz, am the data controller of your personal information. If you have any questions or concerns, you may contact me at oliviagracecouture [!at] gmail.com
More information
Frequently asked questions
What does SS and LS stand for?
SS stands for short sleeves and LS stands for long sleeves. I also offer tank tops in girls shirts, which you can find in the drop down options.
Can this item be customized?
Yes! Please leave custom information such as the name, number, or any color changes in the notes section during checkout. Embroidered names are included in the price.
What is your turn around time?
I typically have a 3 to 4 week turn around time. This can vary depending on the season. The turn around time does not include shipping time, which may take approx. 2-5 days longer.
Care instructions
Please wash with care. Hand washing and laying flat to dry is always the safest method with handmade and embellished boutique clothing. If you choose not to hand wash, please turn inside out and wash on a gentle cycle, using a color catcher sheet in the wash, and place flat to dry. If ironing, please use a cloth between stitches and iron.
How is the design placed on the shirt?
Great question! Everything offered in this shop is embroidered with one of my two professional 6-needle embroidery machines, in my home studio. The design is stitched directly to the shirt, not ironed on.
Can I order matching shirts for myself or other children?
Yes! I can usually make a similar or matching sets. Message me with any custom requests.