OnceUponADoll's Shop Policies
Once Upon A Doll began with my own love of dolls, especially hand made. My kids and I collect, play with, and love our dolls, and eventually I began to make dolls of my own. Although my dolls are based upon the principles of Waldorf doll making--natural and sustainably harvested materials (like wool stuffing and cotton interlock), hand spun and dyed wool yarns for hair, hand made doll clothes, 100% wool felt for shoes--my dolls cannot be called strictly Waldorf (more Waldorf-esque), as they have definite personalities, larger & more expressive eyes, and playful mouths. Once Upon A Doll features enchanted dolls made in the Waldorf tradition with a storybook theme for that special child in your life or the discriminating collector of handmade dolls.
Note to international buyers: all customs and/or duties charged by your country are your responsibility; please know your country's laws before ordering! My dolls and wreaths use natural items (wool, cotton, straw, grapevine, etc), so please make sure that this is acceptable to ship to your home. THANKS!
Your purchase will be shipped FedEx within three business days after I receive your Paypal payment. Full insurance and a tracking number are provided.
International buyers: please note that shipping to different countries varies considerably--my standard rate is only an estimate, as the size and weight of each individual package may vary substantially. Sometimes I may elect to mail items internationally using US Post Office instead of FedEx, as it is just cheaper--if I make this choice, I will still insure your item and purchase a tracking number. If you have any doubt that my creations are worth the shipping rate, please look at the feedback from my international buyers--from France and England, to as far away as Australia!
f you purchase using the standard international shipping rate and it costs me less to ship, I will refund you any difference!
Hawaii, Alaska, and non-continental military please convo me with your address before purchasing, and I will quote your personal shipping rate.
FedEx only delivers to actual addresses--no PO Boxes or PPOs. If you must use a PO Box or PPO, I must ship Postal Service, which is much less reliable and takes much longer to refund if a mistake is made--so be warned.
Refunds and Exchanges
Your purchase is insured against loss or damage in shipping via FedEx. I do not accept returns as a result of changing one's mind, but if you receive the purchase and have an honest issue with it, please contact me ASAP. 100% customer satisfaction is my goal, and I will work hard to satisfy all involved.
Additional Policies and FAQs
If you have any questions, or would like to place a custom order, feel free to contact me via etsy for more information.
Please note: I am open to layaway payment plans, so if you fall in love and need to pay over time, simply convo me first and we will arrange a plan that works for you! I am also open to trades, just convo to ask!
Last Updated October 24, 2013