Lace jewelry accessories
Onyria's Shop Policies
Onyria is a dream. My dream. You're looking for something different? The magic touch on your clothing? So come sharing my dream...
- I accept Paypal as payment.
- I will ship orders 2 to 5 business days after payment is received. Orders placed Friday to Sunday will be shiped the following week.
- If you need expedited shipping please email me directly at info [!at] onyria.ca or send me a message using etsy conversations.
- Most orders are shipped in recycled boxes or packaging. Please let me know when you make your order if you do not want recycled packaging!
- I will ship your order to your Paypal address. Please let me know before you order if you need me to ship to a different address (like your etsy address if different).
- Canada, United State or International orders will be sent through Canada Post. You are free to request tracking number, Expedided Parcel or Insurance for your orders: these options are not included in listed shipping costs. I'm not responsible for the loss or demage of the package.
- For Canada or United State orders, shipping should normally take 3 to 7 business days.
- For International orders, shipping should normally take 4 to 6 weeks without insurance. (For those who ask, it's possible to have by plane with insurance but shipping charges will be added. Ask first.).
- I will send a message to your email and/or Etsy account after I ship your item.
Refunds and Exchanges
** All sales are considered final **
- Please measure for a proper fit before you buy.
- Returns: If an item absolutely does not work for you then you are welcome to return it for store credit, as long as you are willing to ship the item back at your expends. You have to notify me within 5 days after receiving the item and you need my authorization before sending me the item. The item MUST be returned within 10 days, no exceptions. You will be issued a credit as soon as I receive the exchanged item.
- Refunds: Refunds will only be given if an item has been grossly misrepresented, or if a significant flaw was overlooked. If this is the case, please email me immediately. You need my authorizationn before sending me the item. Refunds MUST be returned within 10 days, no exceptions. You will be refund as soon as I receive the exchanged item.
-Etsy will not allow me to cancel a sale for a returned item so all returns (returns and refunds) will have 5% subtracted off the sale price to cover my fees.
- If a return is accepted, the items must be returned clean, and in the same condition they were sent out before I can issue a store credit. Shipping is non-refundable.
- Orders purchased during sales (discounted, free shipping, or other specials) are not refundable.
Additional Policies and FAQs
Don't be shy to ask for special orders, it will be a pleasure for me.
All products and design work remain copyright of Onyria and it's president Roxane Charlebois. 2011
Last Updated April 4, 2013