Handcrafted Jewelry Silver & Gold by Paul The Jeweler
PaulTheJeweler's Shop Policies
Hello from Paul The Jeweler! Gem stones and handcrafted jewelery have been a huge part of my life for 39 years now. I have a passion for natural gemstones, and I love working with silver and gold. I have a huge personal collection of natural gemstones which is always growing, no matter how many pieces of jewelry I manage to get made. I maintain very high personal standards for my craftsmanship; it has to be my personal best, or it goes in the melt down pile. Your satisfaction is my priority. Although I earned the title Master Jeweler many years ago, I have never quit learning and inventing new techniques, and continue to improve my skills for you, my valued customer.
I accept Direct Checkout by credit card through Etsy, and PayPal.
I require payment within 24 hours or I reserve the right to cancel the transaction. If you need extra time please contact me before purchase to work something out.
I ship through the United States Postal Service.
In stock items will usually ship within 1 to 2 business day after receipt of cleared payment. Items I make to your specifications (ring size, etc.) ship as soon as they are done; usually 3 to 5 days after your paid order is received.
The following are the default shipping options for both USA and International orders:
**USPS First Class Mail - $3.00 Typically delivers in 3-5 business days. Insured, with limited tracking.
**USPS Priority International Mail - $25.95 for items under $50.00 in value. Typically delivers in 6 to 15 business days, but can take up to 6 weeks to certain destinations. Items over $50.00 in value ship by Express International U.S. Post for $48.00. Be advised that most countries charge a customs tax on items you import from the United States. You will be required to pay customs when your item arrives. This tax can be quite high in some countries. Please check with your country's customs office to determine what your tax will be before ordering.
Upgraded shipping is available to addresses within the USA.
**USPS Priority Mail - $8.00 Typically delivers in 2-4 business days. Fully insured, tracking available. (upgrade is $5.00 in addition to the $3.00 charged at checkout)
**USPS Express Mail - $22.99 Typically delivers overnight to 2 days depending on where in the USA you live. Insured and track-able. ($19.99 in addition to the $3.00 charged at checkout)
Refunds and Exchanges
Please be sure of the correct ring size BEFORE you order.
You must contact me within 3 days of receipt to let me know you would like to refund or exchange an item. Item must be received back within 14 days in original, unworn, undamaged, new condition. Any scratches or damage from wear will be charged for. You are responsible to pay for return shipping. Original shipping will not be refunded. Returned item must be sent by insured mail, and well padded so as to prevent damage. Uninsured items damaged or lost while being returned will not be refunded or exchanged. If your item is not right for you, please contact me so we can work out an exchange, or so I can fix the problem for you. Your total satisfaction is very important to me.
Additional Policies and FAQs
I love custom orders. Please contact me to let me know exactly what you are looking for If you like one of my styles but would like a different stone in it, I can probably do that for you. If you are looking for something different than you see; let me know. I have thousands of gemstones to work with. Let's create something together! Please feel free to write me.
I want you to love your jewelry. If there is any reason you are not happy with your purchase, please contact me before leaving negative feedback as a courtesy and I will do the same. Let me make you happy now, and in the future.
Always feel free to email me with any questions or concerns.
Last Updated February 26, 2014