PetuniasWhimsy's Shop Policies
This policy section contains important information. Please read it carefully before purchasing. Thank you!
••• Read this policy section before purchasing •••
♦ Credit cards, debit cards and Etsy gift cards are accepted. PayPal is sometimes accepted.
♦ Orders will only be shipped to the the address used in your account. Please make sure it is the correct address that you wish your purchases to be mailed. You can add (or change) additional addresses to your account by clicking "Your Account" at the top right of the page. From there select "Settings" and then choose the "addresses" tab.
♦ If you choose to use PayPal, your Paypal address must match the shipping address in your Etsy account. If these addresses do not match, I will cancel the order. You may re-order once the addresses are the same. This is important to comply with PayPal's seller protection policies.
♦ Most orders are processed in 2-6 business days from time of purchase. Custom orders, large orders and "made to order" listings may have longer processing times. Processing information is available in each listing.
♦ 7.0% Sales Tax for New Jersey residents
♦ Shipping is via USPS First Class Mail. Faster USPS shipping upgrades are available from your shopping cart at checkout. You can choose Priority Mail or Priority Express.
♦ When upgrading shipping, shipping overages of more than $1.00 USD will be refunded.
♦ Shipping upgrades do not rush the processing time to create your order.
♦ A reminder to international customers:
Import duties, customs charges and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility. Your country's customs office can offer assistance in determining any additional costs to you.
Refunds and Exchanges
♦ All items are pictured and described accurately. Items are packaged very safely and securely in bubble mailers. It is important for buyers to read the entire listing and view all photos within the listing to know exactly what will be received.
♦ If there is a problem with something you ordered, you will realize it immediately. Contact me within 3 days of receiving the item you wish to return with the reason for the return and so I know to expect it back. You have 10 business days, from the time it was marked "delivered" by USPS, to return it for a refund of the purchase price.
♦ Buyer is responsible for all return shipping costs (postage, tracking and packaging)
♦ Original shipping charge is not refundable
♦ Returns must be mailed back no later than 10 business days of when tracking marked it as "delivered" to you. A refund of the purchase price will be given once the item is returned in unused condition. The item needs to be sent back in its original (internal) packaging with original receipt. If it is a piece of jewelry, my handmade jewelry tags should still be attached. The returned item must be packaged safely and securely in a bubble mailer and be mailed back with tracking. No refunds will be issued until the item has been returned. Mailing packages back with tracking protects both buyers and sellers.
♦ If a package has not arrived 1 week past the time it should have been delivered (2 weeks international), and the tracking does not say "delivered", contact me so that I can have the USPS track it down. If the USPS can not locate it, a full refund will be issued. If the tracking says "delivered" but you do not have your package, the USPS will investigate and will suggest that the buyer fill out a stolen package form. This means, it may take many weeks to be refunded for a lost package. A refund will be given after the USPS has finished investigating. Most of the time a lost package will arrive during that period of time or be sent back to me.
♦ If the package was insured (Priority Mail and Priority Express Mail), the insurance claim can take 30 days or more. Buyer cooperation is required for insurance claims.
♦ No refunds for packages lost due to buyer supplying an incorrect or incomplete address unless and until the package is returned to me. Shipping will not be refunded.
If you have read this far, you deserve a coupon code for 10% off your entire order from my shop! Add this code in the coupon code section at checkout: 10PERCENT
Additional Policies and FAQs
I make my paper beads and jewelry with clean, unused paper which has post-consumer and recycled content. All my paper is acid free and all the metals I use are lead free. My paints, inks and clear top coatings are all non-toxic and odor free. The beads and jewelry are very lightweight, shiny, water resistant and durable.
More about my shop here: https://www.etsy.com/shop/PetuniasWhimsy/about/
Last Updated February 24, 2014