PinkPigeonCreations' Shop Policies
We focus on sweet things to make life easier for baby and mom. We're happy to accommodate any design changes, fabric selections, etc. Please convo and let us know what you're looking for! Any of our items can be reproduced in any fabric to create a lovely custom gift set - makes a great baby shower gift!
All custom orders must be pre-paid before fabric can be ordered (if required) or work started. Payment is accepted through PayPal or via credit card through Etsy Direct Checkout. Once fabric has been cut, custom orders can not be cancelled.
USPS shipping unless otherwise requested. For alternative shipping methods or speeds, please convo before purchase so that a custom listing can be set up for you.
Domestic: All items will be shipped first class with delivery confirmation unless marked otherwise in the listing. To upgrade to Priority or Express shipping, please convo.
International (including Canada): All orders weighing less than 4 pounds are shipped first class. For large multi-item orders exceeding four pounds, shipping will need to be calculated separately. Please convo before ordering.
Refunds and Exchanges
Items originally listed as 'Ready-To-Ship' which have not been used or washed and are still in brand new condition can be returned for a full refund, less shipping. Cost of return shipping is the responsibility of the buyer. Refunds will be processed once returned items are received and inspected.
Custom orders may be refundable, on a case-by-case basis. Any custom item that required a special order fabric, IF accepted for return, will be subject to a MINIMUM of a 25% restocking fee, which will be deducted from any refund.
Items which have been used or washed may not be returned.
Additional Policies and FAQs
Order Processing Times: Items marked "Ready to Ship" will ship the next business day. All other items will be made to order, and may take up to 10 days to complete and ship. I ship all items as soon as they are completed.
Rush Orders: If you need your made-to-order items urgently, please convo prior to purchase. I will set up a custom listing for you which will include a Rush fee of 18%, with a minimum of $5. Once paid, your order will ship within 48 hours - often less. For orders of more than 4 items, including collections which consist of many separate items in a single listing, 48 hours may not be feasible. I will discuss this with you prior to purchase and determine the appropriate time frame and fee.
Custom and One of a Kind Designs: I am happy to custom design an item to your specifications or alter an existing pattern to better suit your needs. Please convo me with your ideas and thoughts for a detailed quote!
Last Updated March 11, 2013