PinkPupsDesigns' Shop Policies
Welcome to PinkPupsDesigns! Please read my shop policies for more info about purchases, payment, and shipping.
I accept payment by PayPal and credit cards with direct checkout through Etsy. I will start to work on your order after payment has cleared. (Most payments clear within minutes.) Payments made with PayPal e-check will not be started until the e-check has cleared (usually 3-5 days). Orders may be cancelled within 24 hours of purchase. Items that are "ready to ship" cannot be cancelled as I will ship the same or next day of purchase.
** Your item(s) will ship within 7-10 days of receiving cleared payment, unless an earlier or later delivery date has been set. I ship Monday-Friday (except holidays) via USPS first class mail. MOST orders include delivery confirmation. The estimated shipping time is 2-5 days in the U.S. --- Canada & International destinations may take longer.
Shipping can be upgraded to Priority or Overnight/Express service - customer will be responsible to pay the upgrade for shipping costs. *Please read the item listing carefully, since some items are shipped with Priority as a standard (example - Door signs).* Please let me know BEFORE ordering that you need a shipping upgrade.
Shipping to Canada and other International locations will include delivery confirmation ONLY if shipped with USPS Priority or Express services. Banners, cupcake toppers, and door signs include Priority International shipping, which can be changed to First Class mail to reduce the shipping costs. Items shipped with standard international USPS First Class mail do not include delivery confirmation.
**Shipping rates cover postage fees, mailing envelope, and packaging materials.
Refunds and Exchanges
If you are not pleased with your item once it has arrived, please contact me within 7 days of receiving it, and we will work on a solution. I describe my items (colors, size, materials) as accurately as I can. I would be happy to try and re-make an item (or pieces of an item) & have a happy customer! Please remember that my items are hand made and there may be slight variations from the photos shown in the listing. No two items are exactly identical for this reason. Items damaged during shipping are out of my control. If you do not receive your item, contact me & I will provide proof of shipping.
Additional Policies and FAQs
Custom orders are always welcome! Convo me with color choices and any custom name or phrase :) Party supply items in my shop can also be customized. I can also create items to match with other listings in my shop. Convo me if you are looking for something that I may not have listed, and I will try to create it for you!
Last Updated January 10, 2013