One of a kind knitwear, bags, decor, original designs
PolClary's Shop Policies
Welcome to my shop! I hope you enjoy your stay.
PolClary makes one of a kind items in every price range. All of the items are original PolClary designs. All items are handmade by me, Clary van Rijswijck.
If you have any questions, don't hesitate to contact me.
I only accept Paypal payments. Items will be shipped as soon as payment has been made.
You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
All items are one of a kind and ready to ship immediately!
HOLIDAY SHIPPING DEADLINES!
The Netherlands: 16 December
Europe: 4 December
Everywhere Else: 30 November
Please keep in mind that items are shipped from The Netherlands, so it may take longer than you are used to to receive items. I will ship your package as soon as possible, at the cheapest rate possible. I will refund you if the shipping is cheaper.
All purchases are shipped after the payment has come through. Packages will be shipped via the Dutch Postal Service via Standard Priority. I may ask for a phone number, as packages have a chance of not being delivered without one in certain countries.
Packages are sent without tracking or insurance to keep the shipping affordable. If you want tracking or insurance, please send me a message beforehand and I will change the shipping price for you. I am terribly sorry for any delays or slow shipping due to restrictions and customs of your country. If you would like to discuss alternative shipping, please contact me.
When possible, I try to repurpose, recycle and reuse shipping materials. Packages are giftwrapped. A hand written note with care instructions is included with every order.
General shipping estimates. This is, based on my experience, the amount of time packages take to arrive in certain countries. Sometimes, items may arrive earlier or later, depending on the season, weather conditions, customs and regulations of the country.
The Netherlands: 2-5 working days.
Europe EU: 5 days - 2 weeks
Europe Non-EU: 1-3 weeks
America and Canada: 2-3 weeks
Australia: 1-3 weeks
Everywhere else: 2-3 weeks.
Refunds and Exchanges
I will refund the price of the item if the item is damaged during shipping. If the item is damaged upon arrival, please contact me and send the item back within a week. Once I have the item back, I will refund the price of the item.
If you would like to exchange an item for one of equal value, contact me and we'll work something out. I will send you the new item as soon as I have the original item back.
Additional Policies and FAQs
If you'd like your purchase(s) giftwrapped for another person (or more than one item wrapped for different people), let me know in the "message to seller" section. I'll giftwrap it free of charge, including handwritten care instructions addressed to them on how to wash the item, a tag with their name (and yours, if you want) and a personal handwritten note, if you want.
Have a question or a request? Do not hesitate to contact me.
Last Updated October 20, 2013