Pollypurl's Shop Policies
Polly Purl is an alternative luxury knitwear label.
We offer unconventional hand illustrated fair Isle patterns on classic, wearable knitwear.
Designed and handcrafted by the designer, Polly, with her team in her studio in the North West of England. Each piece is a limited edition,with no more than four every being made. We care about what you wear and so every effort is made to keep production small and as eco friendly as possible. We think you care about what you wear too and so we aim to provide as much information on where and how it is produced as possible.
The yarns are sourced from Europe, mainly using Shetland Lambswool and Italian Merino. On each listing there is a short description of the yarn and wash care.If you are interested in learning more about the yarns used I have a dedicated page on my website - http://www.pollypurl.co.uk/yarns.php
Every garment is knitted on a domestic knitting machine. The fair isle patterns used are unique and have been created by uploading my drawings into a computer software which then downloads these to the machine. My machine is not an automatic machine and creating a garment in this way takes patience and practice.
For more information on the brand and our garments please visit *www.pollypurl.co.uk*
We only accept paypal at this moment
We only ship to your Etsy invoice address - not the Paypal one. So please make sure that your Etsy address is correct. Drop us a message if this needs to be changed or if your product is a gift and needs to go elsewhere (we can include a gift note as well).
We ship in the UK via Royal Mail First Class Signed For, or internationally via Royal Mail Airmail Signed For
International orders can take anywhere from 1-5 weeks to get to their destination. We have found that international orders usually take on average less than 2 weeks to reach their destination, but in rare instances an international order has taken much longer to arrive. If your parcel has not arrived within 5 weeks, please contact us.
Please be aware that we cannot be held responsible for postal delays (under 5 weeks), customs holdups, nor international customs charges. Additional import fees are the responsibility of the purchaser. Please do not hesitate to contact us if you have any questions regarding this.
Royal Mail keeps a website updated regarding international mail delays (due to weather, security, etc.) You can see that here: http://www.royalmail.com/portal/rm/content1?catId=400033&mediaId=3800088
If an item is in stock we aim to send this out within 2 days and hopefully sooner so you can start enjoying it.
If it is a custom order it can take up to three weeks for the item to be sent out, from the order being finalised. If you have any questions about your order please just let me know
Refunds and Exchanges
We want you to be happy with your purchase, if for whatever reason you are not happy please email me and I will try to help as quickly as possible. A full refund will be given for any item that is returned in perfect condition within two weeks of receipt. Goods should be in perfect condition when you receive them but if there is any damage just let me know and I will happily repair/replace these items. For unwanted items it is the buyers responsibly to pay for postage to return them.
Hopefully we have got your custom order just right, but if there is a problem let us know and we can try to help. If the item is faulty or does not match the measurements and design that was confirmed, please let us know within a week of receipt. Once the item has been returned to us a full refund including postage will be given. If however the item is as confirmed and with no faults we can not offer a full refund, please email us to check if we can help in another way. In all cases please do get in touch before sending the item back. Please ensure you are happy with all the details you give us by reading the confirmation email, if any of the details are incorrect please let us know as soon as possible.
Additional Policies and FAQs
Each piece should come with its own detailed care instructions but here is a brief overview:
With all the piece's they have been made to last, however excessive machine washing will cause wear and tear.
For the best results hand wash, with a specialist detergent or soap flakes. Do not rub. Rinse in warm water. Do not wring
Spin dry with care,
Complete by drying flat and reshape whilst dry. Do not hang to dry.
There may be some colour run, especially dark colours so please be careful the first time you wash them. After the first wash colours should be set..
Do not tumble dry or dry clean any of the garments.
By following the above guidelines your knitwear will keep its shape and should be keeping you warm for many years to come.
Last Updated May 21, 2013