PrimitivePots' Shop Policies
it gives me much joy to be able to share my passion of pottery with you.
Most of the pottery is wheel thrown with a porcelain clay or smooth bodied stoneware clay. All of my items, unless noted, are oven, microwave, and dishwasher safe. In addition, only lead-free glazes are used.
If you have any questions or comments feel free to contact me.
Paypal payment and credit card via Etsy
Because each piece is unique, I ship UPS Ground or USPS priority so that I am able to track the shipped item. Please verify your Paypal shipping address as well as your address with etsy. Each piece is wrapped in paper, boxed in an inner box and then placed in a larger box with material that will cushion and protect the inner box. When I pack each item, I pack to ensure safe delivery. If you combine items, you'll save on shipping. All excess shipping costs I receive above $1.50 will be refunded at the time of shipping.
All International Orders ship via Priority Mail International- the best choice for your package to arrive to you promptly and safely for a fair rate.
The post office claims 14 business days for International delivery, however shipping times vary greatly.
NOTE: I can NOT give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service due to possible delays in customs at the borders.
TRACKING INFORMATION IS NOT AVAILABLE FOR INTERNATIONAL ORDERS.
Often international shipments are held at your local post office for pickup (not just dropped at your doorstep), so PLEASE be sure to check there if you are waiting on your order...often they forget to leave you a note.
Depending on your country, customs charges or taxes may be due when you receive your package. These charges are your responsibility and are decided by the receiving country where you live.
Some international locations, even Canada, can take 4 weeks or more to arrive...it just depends on customs as well as the postal service in your country.
Limited options are also available with FedEx International if you need to rush your shipment.
Refunds and Exchanges
Articles are accepted for credit or exchange in the U.S. if returned in sellable condition within 7 days. Please contact me for further instructions.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.
Additional Policies and FAQs
My photos are taken under full spectrum bulbs when photographed inside or outside in daylight. I try to photograph the depth, richness, and the true accurate color of the glazes. However, colors may vary due to different computer monitors.
LISTING WITH MULTIPLES BUT YOU ONLY WANT TO PURCHASE ONE
If you find an item that is listed as part of a set and you only want one piece of the set, please feel free to let me know and I will relist it as an individual item and reserve the item for you. However, sometimes I do create pieces which are meant to stay together so please understand if your request is denied.
As per Etsy policies, * Sold or not-for-sale i.e. reserved listings are prohibited. Please feel free to place the item in your cart, however,I cannot guarantee the item will still be available when you are ready to puchase it.
Last Updated August 28, 2013