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Shop Owner
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Manchester, England,
United Kingdom - Contact
- Profile
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- Circles: 1715
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Shop Info
- PrinceDesignUK
- Opened on May 2, 2008
- Policies
- Request custom item
- 2243 sales
- 17844 admirers
PrinceDesignUKModern pottery gifts, ceramic art, home and tableware |
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PrinceDesignUK's Shop Policies
Welcome
Hello and welcome to my shop policy page.
I started to make ceramics for many reasons, but a large one was that I was bored of machine made, mass produced objects. I wanted objects that were individual and unique.
You will only ever find individual pieces in my shop, and although two items may be similar, no two will ever be identical. This is because each and every one of my items is made by hand, decorated by hand and glazed by hand, by me.
If you would like to know more about me, my background and my inspiration, please see my profile, or visit my blog at www.gonepotty.blogspot.com
Payment
Please pay by Paypal. This means that you can use any major credit card, without signing up for a paypal account if you don't want to. If you would like further information about this, there is a handy article explaining the process here -
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Please pay within three working days. Beyond this time, I reserve the right to relist the item and cancel the transaction. If you are experiencing technical difficulties, or there is a problem with making the payment for any reason, please contact me as soon as possible.
Shipping
I usually ship items within two working days of receipt of payment, but please check my shop announcement, as any temporary delays will be stated there.
I will ship items worldwide using airmail, which usually takes approx 7 working days. If you would like additional insurance or tracking, please contact me and I will send you a quote.
ALL INTERNATIONAL CUSTOMERS:
In addition to standard airmail, which takes approx 7 working days, the following is available:
If you would prefer Airsure delivery, which is available to most destinations, please contact me. This provides 6 stage tracking, and priority handling, and is available at a surcharge of $9.50 per shipment.
http://www.etsy.com/listing/87591562/tracking-and-priority-shipping-for
Worldwide customers - in most destinations, you should usually expect to receive items within seven working days. Please note, I cannot take responsibility for the postal service. At busy times, items may take longer, so please allow extra time if possible - delivery times cannot be guaranteed. Items are not considered lost in the mail until a month has passed.
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UK customers you should usually receive items within three - four working days of order. I send by first class recorded delivery within the UK.
All customers, please note, items are sent by standard mail services as listed above, and I cannot take responsibility for items lost in the post. If you want extra services, such as signed for delivery, I can provide this at a surcharge.
Very occasionally, items are delayed or lost in the post. This is something over which I have no control, and I ask that you please wait for one month after dispatch to allow time for the item to arrive. However, as previously stated, most items arrive within seven working days of purchase :)
Please note: Any customs charges or local taxes are the responsibility of the customer.
I try to make packaging as lovely as possible, because a lovely parcel is a pleasure to open! However, I take extremely seriously the fact that most of my items are ceramic, and wrapping is first and foremost to protect the item. I want you to receive your item in one piece, and do my utmost to ensure that it does by wrapping my work well. I am also concerned about environmental issues, so where possible I use recycled packaging.
Refunds and Exchanges
I want you to be happy with your purchase, and hope that you love it! If you don't, please return it to me, undamaged, in the same packaging, within ten days of receipt and I will refund or exchange it for another item of the same value.(Shipping costs are to be paid by the customer.)
The only items I cannot accept as a return are special orders that have been made specifically for you and wholesale orders.
If the item is damaged or faulty, you must let me know immediately and I will happily exchange it as soon as I receive your return. Please note, you must inform me of any breakage within 5 days of receipt to qualify for a replacement.
Additional Policies and FAQs
All designs, works featured and site content at princedesignuk.etsy.com are © Elizabeth Prince 2011. All copyright, design rights and intellectual property rights existing in my designs and products and in the images, text and design of this website are and will remain the property of Elizabeth Prince.
Any infringement of these rights will be taken seriously.
All items come from a pet-free and smoke-free environment.
Please let me know if the item is to be given as a gift - I can enclose a free of charge gift tag card if you would like.
Gift wrapping can usually be arranged, please convo me if you need this service. There may be a small charge for your requirements.
Thank you for taking the time to read my shop policies. If you have any further questions regarding my products or policies, please feel free to contact me.
Last Updated January 7, 2012