Puffafish's Shop Policies
Welcome to my Etsy shop and thank you for your interest in my work!
This is the boring but necessary small print page. :-)
All of my lampwork glass beads and jewellery have been lovingly made inmy studio in North Cornwall. The beads have been carefully annealed in a digitally controlled kiln in my studio to remove stress and for maximum strength and durability. The beads have been carefully cleaned ready for your jewellery project or to look at and stroke...whichever floats your boat!
All of my lampwork jewellery is made using my beads and top quality 925 sterling silver or Hill Tribe silver findings.
I hope you enjoy using my lampwork beads and jewellery as much as I have creating them.
I accept payment by Paypal for UK and International customers. This allows the use of most major credit/debit cards, your bank account or Paypal balance.
Purchases will be sent within 2-3 working days after receipt of cleared payment.
UK purchases will be sent 1st Class Post.
Refunds and Exchanges
Your satisfaction with my work is very important to me.
If for any reason you are not happy with your beads or jewellery (except earrings), please contact me by e-mail within 3 days stating your reasons and return the goods to me in their original packaging and in a saleable condition within 10 days for credit or refund. Refunds or exchanges can only be issued after receipt of the item.
Items must be sent back using a trackable method of post such as Recorded or Special Delivery. I am sorry but I cannot refund postage costs but will refund the cost of goods.
Please note that for hygiene reasons I cannot accept returns or exchanges of earrings.
Last Updated May 7, 2012