PynkLayce's Shop Policies
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CUSTOM REQUEST POLICY:
I am happy to fulfill cutom order requests! However, the following guideline apply:
~Custom order requests must be sent through a direct message here on Etsy. Whether you have an idea for a new item. a picture of an item you would like duplicated, or would like to have one of my PynkLayce items altered just for you, your request and specifications MUST be sent to me through message.
~I will send you a message containing a picture of the final result of your request. You will have 7 days from the date of that message to either cancel your request or approve and purchase the tiem. The item will be listed for public purchase on the 8th day.
Other guidelines apply (and will be disclosed) based on the complexity of each order.
I complete all orders on Tuesdays, Thursdays, Saturdays, and Sundays. I ship out all completed orders on Mondays, Wednesdays, and Fridays. If you've placed an order on a designated shipping day, your order will be shipped on the next designated shipping day.
Example: You place an order on Monday. Your order will be completed on Tueday and shipped out on Wednesday. All weekend orders are completed on Tuesdays and shipped on Wednesdays.
If you are in need of faster shipment, please contact me before you place your order! Otherwise, your order will be completed according to my designated schedule.
If you are in New Orleans or the surrounding areas, you don't have to pay shipping! I
Refunds and Exchanges
Unfortunately, there are no refunds on handmade items. Each item is made with special handle and care to ensure that customers are 100% satisfied. If you have a problem with an item, contact me and we can work something out.
Last Updated January 22, 2012