I charge a packaging fee ranging from $3 to $8 per item, based on the packing required to ensure that your purchase arrives intact. These fees are included in shipping costs. Why? Well, some items require double boxing, others require extra packing material. This fee helps to offset these costs and ensure that your items arrive intact. Thanks for understanding!

Absolutely! For items NOT listed as "FREE SHIPPING" I automatically refund shipping overages of $2 or more (excluding insurance and the packing fee for that item, which varies based on the item purchased and its packing requirements).

For items listed as "FREE SHIPPING" I do not offer a refund of shipping overages, as baseline shipping fees are calculated into the purchase price.

I am not able to refund outbound or inbound shipping charges on items returned to me for any reason other than my error, as in an extremely rare instance when an incorrect item is shipped or a product defect is detected after shipping.

Additionally, if an item purchased with "FREE SHIPPING" is returned for any reason other than my error, the cost of my outbound shipping on that order plus the handling fee for that item will be deducted from your total refund. Please understand that Etsy's "FREE" Shipping really isn't "FREE" and that the cost of shipping is calculated into the cost of the product you purchase. I will happily provide a purchase receipt to verify the shipping charges I paid on your order upon request.

Items listed as in-stock will normally ship within 2 business days. Most items are shipped insured via Priority Mail, which means a transit time of 1-3 business days in most parts of the continental U.S. Exceptions include large boxes measuring 1 cubic foot or more, or any box with any single dimensions of 14” or more (like Giant pet bowls, Compost Bins, Large Vases, etc.). These items may ship via UPS ground delivery, with transit time of up to 10 days depending on your location.

For items not in-stock, delivery will take longer. Because I'm always making new product, the production time for my most popular items can be anywhere from two to six weeks.

If you are curious about the estimated delivery of an item, please reach out to me!

I get so many questions about my Bandit Bowl slow feeders, so I'll answer some here:

My BanditBowls are handcrafted from stoneware for durability. With proper care, they will last for many years. Please wash them before use.

The durable glazes are safe for the dishwasher, but the ceramic surface is easy to clean by hand. Because dishwashers can be dangerous places for handmade goods, I recommend hand washing with occasional sanitizing in the dishwasher.

My bowls are safe for the microwave or oven! Please use appropriate precautions and be sure the bowl itself has cooled before offering your pet food heated in my bowls, as stoneware retains heat.

MORE INFO BELOW!

To use, simply disperse the food as evenly as possible. When introducing the bowl for the first time or two, it may be helpful to heap a little extra food on top of the grooves. This allows your pet to satisfy that first initial hunger urge and minimizes any potentially negative reaction while your pet adjusts to their new bowl. In my experience, and that of my customers, most pets adapt very quickly to their new bowls and the benefits of the bowl do not diminish over time.

I am asked this question a lot! Etsy's platform doesn't provide enough space for me to adequately describe the best process to determine the appropriate size BanditBowl for your pup, so I've posted an easy to use, multi-step process on my website @ https://www.banditbowl.com that should help most customers.

If you still have questions, feel free to reach out to me by convo. Be sure to include a photo of your dog (in profile, preferably, so I can evaluate his/her anatomy), as well as information about their rating on my Canine Vacuum Scale and the volume of food you feed at each meal.

Please note that my cat bowls are one-size-fits-most.