RoadToGrinnell's Shop Policies
Hi! I hope you found a little something that suits your fancy. Below are my store policies with information on how I handle payments, shipping, and the like, so please read this page before making an order.
I accept payment via credit card, Etsy gift card, and PayPal.
Domestic orders: I ship via USPS First Class Mail. For in-stock items, I ship within 3 business days of payment clearing, unless otherwise noted in the item listing. I do not ship until payment has cleared. I automatically ship to the address that is saved in your Etsy profile, so please indicate in the “message to seller” during checkout if you would like me to ship to a different address.
Buying a gift? I can send it directly to your recipient. Please contact me for details. Some additional shipping charges may apply.
International orders: I do ship internationally! Please note that, because of import restrictions, some items cannot be shipped to all countries. The buyer will be responsible for all customs fees, duties, etc. on international orders. Please allow extra processing time for international orders.
Refunds and Exchanges
I will replace or refund orders that are lost or damaged in the mail. An order may be considered lost if it has not arrived within 3 weeks of shipment date (4 weeks for international orders). Photos of damaged orders are appreciated. Please contact me if you have not received your order or if it arrived damaged.
Please let me know if you are not satisfied with your purchase for any reason. While I may not give a refund, I will try to make it right in whatever way possible.
Please note that some items are one-of-a-kind and cannot be duplicated exactly.
Additional Policies and FAQs
Unless otherwise stated, all items are ready-to-ship. Made-to-order listings and custom requests will include an estimate on the time it will take me to complete your order.
Custom orders must be claimed within one week after the finished listing is posted. If I am not contacted within this time, I reserve the right to cancel your order and relist the items for public purchase. If you expect to be on vacation or otherwise unable to claim your order when it is complete, please contact me for other arrangements.
I am trade-friendly! Feel free to message me with your proposal!
My home is smoke-free, but I have cats.
Some of the papers, stickers, and stamp images I use in my designs are copyrighted and should not be reproduced.
If you have any other questions, please contact me! I’d love to help!
Last Updated November 3, 2013