RomeoShop's Shop Policies
Welcome to my shop.
Romeoshop is amazing toys store My toys can be plush, felt or crochet.
I like simple shapes, bright colors and natural materials.
If you have any questions feel free to contact me any time:
♥ Paypal is the preferred method of payment. Other payment methods are also possible. Convo me, please.
The sooner I receive payment, the sooner you receive your items!
Please pay for your item as soon as possible, or within 72 hours.
♥ Shipping method:
- All packages are sent via international registered airmail from Kharkiv, Ukraine.
- Tracking number, delivery confirmation and insurance are already included.
♥ Terms & Delivery time:
- Your package will be shipped within 3 days. For the custom orders processing time can take up to 2 weeks.
- Delivery takes about 1-3 weeks (sometimes up to 1 month) depending on your location.
♥ Shipping address.
Please make sure your Etsy address is correct during the checkout. I will send your package to this address and not the Paypal one. Contact me as soon as you can if you need different address to ship your order.
Refunds and Exchanges
♥ Lost Packages:
- Package is considered as lost if it doesn't come within 5 weeks from posting date and tracking does not work.
- If you have some problems during the shipping (package does not come, it takes too long and you are in hurry) - please contact me for help.
- All packages are insured and i hold all the responsibility about the claims.
- While the claim is being proceed, we would resend the same items to you or refund the full amount of order - you choose the best option for you.
♥ If you are not pleased with items:
If you are not satisfied with your items / service for any reason, please contact me with the problem before leaving a feedback.
Friendly customer service is my first priority and i'll do our best to solve the problem in reasonable for you way.
Additional Policies and FAQs
♥ Wholesale is welcome.
♥ Find me on Facebook: http://www.facebook.com/RomeoShopUA
Last Updated September 13, 2012