Handmade Candles, Bath & Body Products, Artisan Jewelry
ScentedLuxuries' Shop Policies
Welcome to Scented Luxuries!
I accept payments through Paypal and through Etsy's direct checkout using your credit or debit card. I will accept USA Money Orders upon request. Payment (or payment arrangements) are expected within 24 hours of purchase, or the items will be re-listed, and the transaction will be canceled.
Shipping Policies Updated - June 30, 2012
I ship by USPS Mail. If you would like to insure your package, let me know and I will send a revised Paypal invoice with insurance included. I print all USA Domestic labels using Paypal shipping. You will receive an email at the time the label is printed. It will include a number for tracking and delivery confirmation.
I process orders by 1st come, 1st served. Almost every item in my shop is made fresh when you order it. I am working hard to speed up my processing times, and I hope to mail all orders out within 5 days, or sooner. Of course large custom orders will take a bit longer.
Etsy doesn't have a shipping cost calculator. All accidental shipping over charges that exceed $1.00 will be refunded back to you.
Refunds and Exchanges
Returns and refunds are handled on a situational basis. Bath and beauty products aren't returnable for sanitary reasons, but contact me if you are not satisfied, or if you receive a damaged items! I'll see what I can do t make your buying experience with me a good one. I try to always be as fair as possible.
Additional Policies and FAQs
I do NOT do wholesale.
My feedback policy is: Communication first, feedback second. If there is a problem with your order, PLEASE contact me before leaving feedback and allow me the opportunity to correct the problem. If you are feeling inclined to give me a negative or a neutral feedback, I would much rather work with you than have my feedback affected by an unhappy customer. If you choose to hastily leave feedback rather contacting me, you are forfeiting your opportunity for a happy resolution, and there will be no further need to contact me.
I work from home in a clean, smoke free environment. I do have pets, but they aren't allowed to help with orders. :)
Last Updated September 8, 2012