SecretAgentGirl's Shop Policies
Welcome to Secret Agent Girl. Life should be a string of adventures - and why not look good while experiencing those adventures?
My mission is to provide vintage to those eco-conscious souls striving to step softly on the earth through the act of recycling and upcycling. I also hope to pass on fashion and textile knowledge I've learned and collected throughout my 30+ years the vintage and Museum worlds. And, I try to do all this with a sense of humor. I've had fun finding, wearing, using, and selling these beautiful things and hope that you enjoy looking and finding the right thing for you!
Check out the shop sections - there's even one for super-cheap deals on clothes that have seen better days but still vie for attention. And if you're a returning buyer, please take advantage of the RETURNBUYERSDISCOUNT coupon code which will give you 20% off at checkout as a thank you for coming back to Secret Agent Girl. **You must enter the coupon at checkout - I cannot activate it retroactively unfortunately.
I launder all garments that I think will withstand cleaning - wool, suede, leather, silk, delicates and NOS (new old stock) garments are the exception and are not cleaned.
Please read all my shop policy sections which contain tons of information that may affect your purchase.
Whatever's on your agenda for today - have fun doing it!
Thanks for visiting, Secret Agent Girl
Payment must be made within 3 days of purchase.
PayPal/credit and debit
Money orders and checks (mailed swiftly)
Western Union transfers and cash (use the "other" category)
Square (use the "other" category)
Don't forget that you can use Paypal to pay with your credit card/debit card, even if you don't have a Paypal account! If you're unable to make payment within 3 days, please contact me and we can work something out.
Layway: I now offer layaway for items costing $100 or more. ETSY does not offer a layaway option but many sellers have developed their own system - I have borrowed the following terms from seasoned ETSY sellers because they seem fair to both the seller and buyer. Basic terms are 50% down - nonrefundable to hold the item. At that point I will reserve the item for you to ensure that it does not sell to anyone else. The balance must be paid off within one month (unless prior arrangements have been made) or the entire payment will be forfeited. I prefer to set it up with no more than three additional payments but this is negotiable. Payments can be made either via Paypal or directly to me by credit card. Once the item is completely paid for, I will have you purchase with "other" as payment option (since it will already be paid for) and it will be shipped. There is a 5% additional charge for layaways. Should you wish to use the layaway plan, contact me before making the purchase so that layaway payment dates can be arranged. The minimum purchase amount on a layaway is $100.
Cancellation policy: If I have not begun the process of packing and shipping your order, I will honor your request. Cancellations will not be accepted if the process has been started due to money and time issues.
Rhode Island purchases unfortunately include a 7% sales tax.
All effort is made for orders to be shipped within 48 hours of receiving cleared payment, not including weekends, holidays and announced vacations/goings out of town. I recycle EVERYTHING in my life, including packing materials. If you happen to receive recycled packaging, please understand that it is a reflection of my concern for the planet, not a lack of concern for your purchase. I will always make sure that items are packed safely (I was a Museum Registrar for years and take packing seriously).
Quoted figures are for shipping and handling, not necessarily simply the USPS ship rate. I ship via USPS First Class Mail and First Class Mail International (unless requested otherwise) to any country in the world. ***If you would like to add insurance or any other additional shipping service, please convo me before purchase so that I can adjust the shipping charge for you.***
I'm happy to combine shipping. Please contact me for an exact amount prior to purchase if the "additional item" section doesn't address the issue sufficiently.
In the case of loss or damage during shipping, I will supply postage receipt upon request but buyer must handle the claim.
I am in no way responsible for any international delivery times, customs delays or duty taxes incurred.
If a package is unclaimed by the buyer or returned to me because of an incorrect address due to a mistake by the buyer, buyer must repay the shipping and handling fees so that the items may be reprocessed and shipped again. Obviously, if I've screwed up, I'll take care of that.
If you have special shipping needs, please contact me.
Refunds and Exchanges
Please read the Vintage Clothing Condition Chart in the "Additional Information" section to understand my rating for Secret Agent Girl clothing. Unless noted otherwise, items have been previously owned and may show signs of wear and tear due to years of use. That's simply the world of vintage and much loved clothing that keeps weaving its way to the next loving wearer. That said, such issues do not constitute a reason for refund. Neither do clothes that do not fit, as measurements are included in all listings. Please compare with similar garment to insure fit before purchasing. Clothing may be clipped to fit model. While I make every attempt to describe items as openly and accurately as possible, if I do miss any major flaw, please convo/email me so that we can figure out the best solution. Otherwise, I will accept returns only if the item is received grossly different than listed.
Additional Policies and FAQs
Vintage Clothing Condition Chart:
Mint/Perfect - Self-explanatory; this is rarely the case with vintage
NOS/New Old Stock - never worn, but may have noted flaws from time or storage if necessary; may or may not have original tags
Pristine/Like New - No noted flaws
Excellent - Noted flaws which do not compromise the garment
Very Good - Noted flaws, easily repairable, wearable as purchased
Good - Noted flaws, most likely repairable, wearable with care
Fair - Numerous flaws, some significant, possibly repairable/wearable
Poor/As-Is/As Found - Damaged beyond repair with value as display, costume or for study
Last Updated July 26, 2013