SerendipityGemstones' Shop Policies
Creativity is an outward expression of a person's inner mosts beliefs, emotions, faith, and views of the world. I love creating in all media. I am inspired by colors, shapes, and textures. All the items in my supplies shop are pieces that I have used in my own designs. I love to share my treasures with other crafters and designers! Have a look around and see what has inspired me.
I accept payment though PayPal. Cancellations must come in before I ship or you will be charged for the shipping.
Coupon Codes must be used at time of purchase. Refunds will not be given if the coupon code is not properly used at time of purchase.
I ship via USPS. Faster shipping with FedEx is available on request, just convo me and I will alter the shipping charge. I will provide shipment tracking and shipping insurance if requested just convo me. Tracking and insurance must be discussed prier to purchase and the shipping charges adjusted for price. Tracking numbers thru PayPal shipping will be including for all domestic shipping automatically.
International shipments will be normal post if registered mail is not requested for most countries. Any country not specified in the shipping rates will be sent registered.
Although it is rare to lose packages during shipping, I cannot be responsible for lost packages. If tracking numbers and/or insurance is not requested by the buyer I have no recourse in case of a lost shipment.
I do not ship to Russia without the customer paying for insurance.
Refunds and Exchanges
I have a 100% satisfaction guarantee. If you are not happy with your purchase, send it back in original condition and packaging and I will refund your purchase price minus the shipping cost. You can also request an in shop exchange of equal value.
All items sold by carat weight are measured by my scales and not all scales are the same to a slight inconsistency in carat weight of the purchased item is not grounds for a refund or return.
Additional Policies and FAQs
Most of my photographs are taken with a macro lens to show the details of the gems and are not representative of the size of the gems. Please read the listing for the sizes.
If you need a larger amount of any items in my shop convo me and I will try to meet your needs.
I welcome custom orders and full strand requests. Please convo me and allow time for your order to come in.
Last Updated November 27, 2013