SerendipityPartyShop's Shop Policies
♥♥♥Welcome to Serendipity Celebrations: Event Planning and Design!♥♥♥
♥ This is Serendipity Party Shop! Here you will discover an assortment of charming invitations, banners, thank you/favor tags, cupcake toppers, and many more items to fit your event needs. Please check back as we plan on adding more themes.♥
Please feel free to convo us if you have any special requests. Items may be customized free with names, ages, dates, and wording.
Before placing an order, please convo us to make sure your date is available.
Mon- Fri (excluding holidays):
9am -5pm Pacific Standard Time
*Convos will be answered within 24 hrs or sooner. Please be advised that we are not always at the computer.
*Any messages received after shop hours will be answered by the end of the following business day.
Saturday and Sunday: Closed. Any messages will be answered by the close of business Monday. Any orders placed on Saturday or Sunday will begin on the following business day.
♥♥Like us on facebook! We would love for you to post pictures of your wonderful celebrations on our page :)
All items are made in a smoke free environment.
♥♥♥Thanks for stopping by and please come again♥♥♥
Serendipity Party Shop accepts Paypal. You do not need to have a pay pal account to purchase items.
Please ensure payment goes through completely if you order something. Items will only be shipped upon payment clearing, this includes any redesign fees or rush order fees. Items will only ship/be emailed once payment from an E-Check clears.
Any coupon codes must be used at the time of purchase. Refunds will not be issued for any difference if coupon is not used. If you come across any problem while using your coupon code, please contact us BEFORE completing your purchase and we will be more than happy to help.
Thank you for understanding.
Serendipity Party Shop ships orders based on priority, NOT by when order was placed. We will ship a week before your party date, sooner if it is available. Rush orders are available for a small fee.
If the rush fee applies: Only after payment has been made on the rush fee will we begin to work on your items
We ship USPS. Priority shipping takes approximately 2-3 business days however it is not guaranteed. Express Shipping is the only guarantee through USPS. Let us know if you are interested in this option.
**it is YOUR responsibility to make sure that the shipping address is correct in Pay Pal as this is the only address we will ship to.
Purchasing 1 bag of Confetti, 1 set of favor tags, or 1 set of stickers will ship first class mail which takes approximately 3-5 business days. Please contact us if you wish to upgrade to priority.
International Orders: Please note that buyers are responsible for any and all duties and customs charges that may be incurred
We do our best to make sure your package will arrive in the best condition; however once the package leaves our hands, we cannot be held responsible for any damags that occur..
Insurance is also available for a fee. Please contact us if interested in this option.
We send out shipping notifications via Etsy once your package has been shipped. Please check your spam mail as sometimes notifications might end up there.
Refunds and Exchanges
We love to get feedback. We strive to make each one of our customers supremely happy and to make sure their celebration is a memorable one. If for any reason, you are unhappy with the quality of your product, please contact us before leaving neutral or negative feedback. Serendipity Party Shop will work with you to make sure you are completely satisfied with your purchase.
Serendipity Party Shop does not offer returns or exchanges due to the nature of the items. However, feel free to convo us if there is an issue and we can handle this on a case by case basis.
We will not however offer refunds on invitations or items that have been approved by the customer due to incorrect information or misspelled information.
Additional Policies and FAQs
- a rush fee of $10 will be charged for any orders placed with two weeks (10 business days) or less before the actual event or date needed. If order(s) need to be shipped via express/overnight, this will also be an additional charge. Please keep in mind shipping charges vary depending on location.
Coupon Codes do not apply to rush orders, samples, or custom orders.
- A re-designing fee of $5 will be charged to any orders needing customization from what is pictured in our shop. This includes, but is not limited to, changing colors, changing graphics, including a picture in an invite, and etc.
Free customization for text, names, dates, and ages.
- Please include all specifics when placing order (design, name, age, location, date, etc.) It is your responsibility that all information is correct and we cannot be held responsible for mistakes.
- If a specific theme or item has not been created, please keep in mind it will take a little longer to process the order, this includes printable files.
We do not charge for custom orders; however we do ask that a 50% non refundable deposit be made in order to start the process of the design. There is no obligation to buy. Once the design is completed and the purchase is going to be made, we will then invoice for the remaining 50% balance before sending out the final items/files.
for example: custom water bottle file $5.00...
follow up invoice...$2.50
-Proofs: We only send proofs for invitations via Etsy conversations. If you'd like a proof of any other items, please request ahead of time.
- We e-mail items as PDF files because we have noticed it is better quality. We can send you a JPEG if requested at time of purchase. Adobe Reader is required to open PDF files.
-Extras: If you'd like to purchase extras of an item, a paypal invoice will be sent to the e-mail that is on Etsy, unless another e-mail is given. Extras will not be shipped until they are paid for.
-All of our pieces are created by hand and made with lots of love. Please allow for slight variances from what is shown in the made to order photos, but be assured that all will coordinate.
- KEEP IN MIND: Due to the resolution of each computer, colors on screen may slightly vary from actual product.
-If you purchase from us and have 5 USABLE pictures that show our items at your party, we will credit you with $5 or send you a Thank-You note card file of your theme.
serendipitypartyshop [!at] serendipitycelebrations.com
Last Updated July 27, 2012