SerumNo5's Shop Policies
Welcome and thanks for your interest in Serum No. 5!
I love nail art and take the extra time to make each polish unique and special by hand mixing each in small batches, meaning that there may be some separation and slight variances between batches. This makes every lacquer unique and special.
All of my lacquers are made with high quality pigments, micas, glitters, and of course are 3 free.
Every month, a charitable donation is made in an amount equal to 20% of the profits of all lacquers sold.
I currently accept all major credit cards (for those that would prefer to pay directly) as well as PayPal.
If you happen to be using the eCheck feature through PayPal, please note that there is a slight delay in receiving payment confirmation and may affect when your lacquers will be shipped.
I'll always try to offer fast shipping, but just in case please allow 4-5 business days to process and ship your order.
US and Canada
Your order will be shipped via USPS first class mail or Priority depending on its weight. Shipping costs are calculated based on shipping service as well as reasonable packaging costs to ensure that your lacquers come to you safe and ready to use. All domestic (within the US) and Canada orders will come with a delivery confirmation number so that you will know when your order has been delivered.
Please be sure to double check the delivery address. If an order will need to be reshipped, the buyer will be responsible for the additional shipping charge. I can only guarantee that your order has been shipped, I cannot be responsible if for whatever reason your order has been lost or stolen, so please purchase at your own risk. Sorry no combined shipping. Thanks for understanding :)
Please check www.serumno5.com/stockists for a list of authorized dealers that ship worldwide.
Refunds and Exchanges
Once an item has been shipped, refunds will not be issued unless an item is damaged during shipping. If for some reason your lacquer arrives to you broken or damaged, please contact me within 7 days of receipt, take a picture of the bottle (with packaging) and I will be more than happy to replace it at no additional cost to you or offer a refund.
Additional Policies and FAQs
Preview new upcoming lacquers and nail art ideas at:
serumno5.tumblr.com and facebook.com/serumno5
If you are interested in wholesale, please contact me at sales [!at] serumno5.com.
Serum No. 5 is based in Southern California.
If you have any questions, feel free to contact me at hello [!at] serumno5.com.
Last Updated July 19, 2013