SheltonPickard's Shop Policies
Welcome to Shelton Pic'kard Accent Essentials!
At Shelton Pic'kard Accent Essentials we believe the alteration of a few simple elements can impact the appearance and atmosphere of your room.
We combine our love for all things home design with a cutting-edge awareness of the latest trends and high quality craftsmanship to bring our inspired decor to you.
Accepting pay-pal, money order, personal check
Merchandise will not ship until check has cleared.
Items will be taxed for North Carolina residents.
We will take every step possible in insuring proper care in the packaging and shipping of your item(s). Please take care in opening package. Do not use sharp objects when opening as damage could occur to your purchase.
Shipping: USPS, UPS or FED-EX
Fed-Ex is our shipper of choice.
Insurance may be added at an additional fee, which is determined by the value of the item. Please place message at time of purchase and we will be glad to get that information for you prior to ship.
International buyers please note:
All duties and custom charges are the responsibility of the buyers.
Refunds and Exchanges
Each item in our store is carefully constructed with quality materials.
Refunds are determined on a case by case basis. If you are dissatisfied with an item please contact us as soon as possible so we may help to resolve any concerns.
Custom orders are welcome. Because they are created based on your requirements we will not issue refunds.
Additional Policies and FAQs
Please let us know if there is a special fabric, style etc. that you are looking for.
Trade fabrics are available.
Each of our pillows are very carefully laid out for pattern placement, resulting in a loss of some yardage which may be reflected in the cost of items. Due to pattern size, repeat, etc. Items may differ from pictures shown in our shop. It will be noted if it is the exact same pattern placement as in picture.
Each and every pillow we construct is cut using a template which tapers corners to eliminate "dog ears".
Please do not hesitate to Convo me concerning any custom orders.
✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻✻We normally allow 7-10 working days for custom orders.(working days, does not include weekends or holidays; as our vendors are closed during these times) Time has to be allowed for special order fabrics to arrive and items to then be constructed and prepared for shipping. Any matters that shall arise, such as back orders, shall be conveyed to you by convo as soon as our shop has been notified.
We appreciate each and everyone of our customers and hope you will have a pleasant experience within our shop.
✺✺✺✺✺✺✺Fabric swatches are available upon request.✺✺✺✺✺✺✺
Last Updated May 22, 2012