Custom Handcrafted Furniture
SolidCherryHeirlooms' Shop Policies
As designers and builders of custom solid hardwood furniture, we are practical artists devoted to the creation of attractive forms in beautiful wood that meet functional needs and provide visual pleasure for generations of users.
The color of cherry wood gradually darkens for several months to become the rich natural cherry color that is loved for fine furniture (all cherry darkens when exposed to light for a few months). Natural cherry wood has variations in pattern and color and grain including small tight knots that make it attractive and interesting. We don't cover or remove natural wood variations to become totally uniform in color and grain appearance such as is sometimes seen in heavily stained veneer furniture.
Payment is made through PayPal in full at time of order prior to start of building the product. Prices are valid at the time presented by this web site and are subject to change at any time. Upon your request by email message, within 90 days after your purchase, you will receive a refund to match any price reduction for an item you have purchased that has a reduced price after your purchase presented by this web site.
Sales taxes are charged for products shipped to a location in Ohio.
We ship our products within 12 weeks or less from the date of order confirmation. Most of our products are custom built for you. A few of our cabinet and shelf products may be shipped from inventory within 1 week of order confirmation. If a short delivery interval is crucial to you, please contact us by email and we will provide the best current interval for the product you would like to purchase.
We ship our products using a variety of basic ground freight services depending on the size of the product and your location. The freight service will contact you to give you the delivery date if a person needs to be at your location for receipt. The freight service will remove the boxed item from the truck to a location close to the truck and will not unpack. We ship our products only to the 48 contiguous United States.
We will work with you to implement special shipping services that you might request with added charges for those services.
Refunds and Exchanges
If for any reason you are not happy with your purchase, you may return undamaged items in the original packing within 60 days of delivery for full refund of the item cost within 60 days after the item return.
Additional Policies and FAQs
Last Updated February 21, 2011