SophiesCottage's Shop Policies
Feel free to convo me if you have ANY questions about a listing. I'd prefer you ASK before you buy, than complain after you buy.
My "e-books" can be sent to ANY country.
ALL OTHER ITEMS ARE SHIPPED WITHIN THE UNITED STATES ONLY.
I ACCEPT PAYPAL ONLY FOR PAYMENTS. Purchased items will ship within 2 business days from date of payment.
Custom orders must be 'paid in full' before work begins. Custom items will ship in 3-4 weeks after payment was received. No cancellations, returns or refunds on custom orders.
SHIPPING WITHIN THE UNITED STATES ONLY. MY E-BOOKS ARE THE ONLY ITEMS AVAILABLE OUTSIDE THE US.
Purchases will ship within 2 business days of receipt of payment. Tracking is included with all shipping costs. I will notify you when your package is sent, and provide the tracking number.
I'm happy to COMBINE SHIPPING packages and COST on multiple purchases. But please understand that I can only GUESSTIMATE the 'cost to ship with another item' in the listing. Should the cost to ship your package end up being less, I will refund overages of $1.00 or more within 48 hours of mailing your package.
***INSURED PACKAGES - DAMAGES - CLAIMS***
While I am very careful to pack items so they travel well, breakage and damage are impossible to prevent ALL the time. As of 7-29-2013 all PRIORITY mail packages are automatically insured for their value of up to $50.00. The USPS insurance program is set up so that the RECIPIENT files the claim. In the event that a priority package arrives with damage, be sure to save the original box and all packing materials used as potential 'evidence' in an insurance claim. Please read and follow the instructions on the USPS web site for filing a claim. https://www.usps.com/ship/file-insurance-claims.htm
PLEASE understand that I cannot 'speed things along' regarding your insurance claim with the USPS. The sooner you file, the faster your claim will be processed. Delaying the filing of your claim for too long COULD result in denial of your claim; so be sure you file immediately upon receipt of the damaged package.
SHOULD your claim be denied BECAUSE it was deemed the shippers fault due to insufficient packaging, a full refund of your purchase price + shipping costs will be refunded to your PayPal by ME. You will need to provide me with proof of claim denial, a photo of the damaged items AND the box and all packing materials.
Refunds and Exchanges
RETURNS AND REFUNDS:
If you find it necessary to return an item for a reason OTHER THAN damage (items are insured against damage) PLEASE convo me first and explain why you need to return the item. If you just changed your mind or decided you don't want it anymore; postage will be YOUR responsibility.
Returns are gladly accepted within 5 business days of receipt; and ONLY if you have contacted me with your reason for return. Purchase price (minus shipping cost) will be refunded to your PayPal account within 48 hours of receiving the returned item. Returned items must be in the same condition as when they were shipped. Return shipping must be the same method as the original and with at least the same amount of packing materials. You are responsible for the cost of return postage and insurance if the item was originally insured.
MISREPRESENTED ITEMS OR 'NOT AS DESCRIBED' RETURNS: Please ask questions BEFORE BUYING if you are unsure about ANY of the items in my shop. The need to return something due to it 'not being what you expected' CAN be entirely avoided by communicating. STILL, should you receive an item that is NOT as it was described and shown in the pictures, I will gladly pay for you to return it to me. Please convo me first with your discrepancy and provide photos. I will gladly refund your purchase price AND shipping cost within 48 hours of receiving the back in the same condition that it was sent to you. THIS DOES NOT APPLY TO BROKEN OR DAMAGED IN SHIPPING ITEMS. Those items are covered by insurance.
PLEASE read descriptions carefully and be sure the item is what you are looking for! Please be sure that your expectations are based upon the FACTS listed in the item info; and not what 'some other shop says or does'. ***ESPECIALLY IN REGARDS TO MY E-BOOKS!
PLEASE ASK QUESTIONS BEFORE YOU BUY.
PLEASE be sure that the address on your PayPal account is current and correct. THAT is the address that your purchase will be mailed to UNLESS you left instructions to send it elsewhere in a 'message to seller' on the PayPal invoice.
Returned packages that were mailed to the wrong address because YOU gave me the wrong address will be re-shipped at YOUR expense. Postage to re-ship must be paid BEFORE your package will be resent. Original postage cost will NOT be refunded if you choose to cancel instead of re-ship to the correct address.
IF I made a mistake in the address. of course I will pay for the re-shipping of the package. And of course I would notify you of the return FIRST, and offer you the choice of a full refund including shipping cost OR re-send your package at MY cost.
Additional Policies and FAQs
E-BOOK PURCHASE ARE NOT REFUNDABLE.
READ THE DESCRIPTIONS CAREFULLY! And ask any questions you may have BEFORE you purchase one of my e-books.
Since my e-books are delivered electronically, they really can't be 'returned'; so I do not offer refunds if you decide you 'just don't like it', or feel it was not worth the money you spent. The e-books are VERY SPECIFICALLY described in each listing; so if you read the description there should be no 'unexpected surprises' when you receive your purchased e-book.
BUT, IF you DO have questions, please PLEASE ask before you buy. I am more than happy to 'further explain' things in the e-books or answer questions you may have about any of the instructions AFTER you buy an e-book.
If you happen to live in the PORTLAND, OREGON area; come visit my booth at Stars Antique Mall on MIlwaukie Avenue in the Sellwood Neighborhood. I also have a space at the newly opened Curiosities Vintage Mall in Beaverton, just off Canyon Road.
For more inspiration and ideas, visit my blog:
Follow me on Facebook: https://www.facebook.com/sophies.cottage.7
On Pinterest: http://pinterest.com/ajfinsand/
Last Updated November 2, 2013