SouZouCreations' Shop Policies
Hi and welcome to my Etsy Shop! I’m thrilled to offer you fabulous handmade products from Japan. All prices are in U.S. dollars.
Thanks for looking! Please do come back and check often!
I have started a blog to talk about my life in Japan and about products etc. Check it out!
We only accept paypal.
Shipping And Handling: We package our rings very carefully. We put them in a small ziploc style bag. Then we put them in a bubble bag and then we put them in a sturdy box. I have been left happy comments by customers thanking me for the way I packaged their items.At this time, all orders under $100 will be sent “small package” air mail so tracking is not possible and there is no insurance.
As of May 31st (2009), all orders over $100 will be automatically upgraded to EMS so there will be tracking and insurance. All EMS packages will be sent on Thurdays or Fridays. I will email you the tracking number after I send the package.
Please note that we are not responsible for customs fees nor can we advise about the rules regarding customs fees for any country.
We ship 2-3 times a week. I will email/convo you after I ship your package so you know it is on the way. Just a note: If you place an order on a Thursday, given the time differences and my schedule, I won't likely be able to send your package until the following Tuesday.
NEW SHIPPING POLICY - Save 15% of shipping total with your 15 or more item purchases!!
If you order 10-14 items, we will refund you 10% of the combined shipping total. If you order 15 or more items, I will give you 15% off the combined shipping total. Just pay as usual and I will refund you the difference.
PLEASE NOTE that as of May 25th, 2012 all packages to South America will only be sent via EMS.
Refunds and Exchanges
If you don't receive your package after 5 weeks, please email us and together we will work it out.
Additional Policies and FAQs
SouZouCreations' products are made with attention to detail, creativity and long lasting dependability.
These products are constructed with many types of plastic, glass, metal, ceramic and much more. They are not expensive pieces but are meant to be fun and beautiful.
SouZouCreations' products are created to be worn on special occasions – fun times or to add a little bling to any outfit.
A note about glues. I have researched and experimented with just about every type of glue on the market. Unfortunately, there is no such thing as the perfect glue which will bond every material forever. Sometimes accidents happen (Murphy’s Law) and the pieces may separate. If so just use any good glue and glue the pieces back together. Due to the variable and unpredictable longevity of the bond produced by the types of glues available, these products are not guaranteed. All purchases are non-refundable.
Please convo me for suggestions if your purchase does happen to come apart.
Last Updated May 25, 2012