Starsbcreations' Shop Policies
Thank you for visiting my shop, I was a member for about a year before I finally decided to open my shop on April 20th of 2008. I have learned a lot since that date and have had a lot of fun. There are amazing shops opening all the time on Etsy, and I do my best to check them out, if you visit my favorites you will see just a fraction of the amazing talent that is out there!! I hope you will come back to visit often. I try to always have something new as often as possible. Most of the things I make are one of a kind, but I will do my best to duplicate a design that is sold if you really want it, most custom orders require payment up front, just convoy me and we will work details out on case by case basis.
Items will be shipped after payment is received providing the Etsy and PayPal shipping addresses match. When paying with PayPal, make sure you follow through on all the steps. Pressing the PayPal button on the Etsy checkout page will send you to the PayPal site where you login to finish paying for the order. If your having problems, convoy me for an invoice request.
* I also accept money orders, I prefer USPS Money orders. Your item will ship as soon as the order clears. Items paid with USPS Money orders ship when payment is received.*
I try to ship as quickly as possible using USPS First Class for domestic & International. Most of the time, items will go out within 24 to 72 hours of payment. I always purchase Delivery Confirmation on all domestic packages. If you want the package insured (extra charge), please convoy this request at time of purchase. For International shipping, I always submit customs forms and describe the package contents as "costume jewelry." Please feel free to contact me with any questions or special shipping needs that you may have.
Refunds and Exchanges
Note: No refunds on custom orders. If any additional engraving is requested, the item is now considered a custom order. I will take returns and offer refunds on standard non-custom orders that are within 15 days of purchase on a case by case basis based on my own discretion. Any refunds given will be done after item is returned. A 15% restocking fee may apply. Keep in mind most of the items I make are one of a kind, so if a piece is damaged I will do my best to replace it as close to the original as possible. It is important to me that you are satisfied with your purchase, so if there is a problem, please let me know as soon as possible, and I will do everything possible to solve the problem!! Thanks!!
Additional Policies and FAQs
Alterations or additions, please be aware that additional changes requested to already made items,may require additional charge to cover time and materials,please convoy me first so we can work it out,if it is something minor I may not charge,it will depend on what is involved,I try to keep my prices as reasonable as possible so do not hesitate to ask. I will do my best to work with you!!
Last Updated February 2, 2012