StradMuffin's Shop Policies
Welcome to Strad Muffin!! I'm glad you stopped by and I hope you enjoy my products!
Most orders are about a week out before for shipping is made. If you need your items sooner please contact me before placing the order to make sure your items will deliver on time.
Payment is made through PayPal or through Direct Checkout.
I ship all items using your Paypal address when purchasing through Paypal. If purchasing through direct checkout I ship to your ETSY address. Please notify me if this address is incorrect in a "note to the seller"
I ship all orders via USPS.
Shipping will NOT be guaranteed by a certain date since USPS does NOT guarantee shipping dates. I can not be held liable for packages not arriving on time. please contact me if you are needing the specific items by a certain date. I typically ship packages on Mondays and Fridays due to my location to the nearest post office.
Refunds and Exchanges
I want you to LOVE your items as much as I do, so if you are at all unhappy with your purchase please notify me with in 4 days of receiving your order.
***Please note I am not responsible for colors of fabrics not being what you expected.
***CUSTOM ORDERS are NON-REFUNDABLE! However, should there be and error on my part, I will always make arrangements to correct my mistakes. There will be an extra charge for custom orders, the amount is based on the quantity and type of product being purchased. I will let you know the Custom order charge when placing a custom order. Also I require 50% payment of the price of the item before I begin work on a custom order, this is non-refundable!!
Additional Policies and FAQs
All pieces are created by hand, so no two items are identical. That's the beauty of the product!
Custom Orders: I would be happy to create a custom order for you!!! Contact me about the item(s) you would like me to create!! I look forward to hearing from you! There will be an extra charge for custom orders, the amount is based on the quantity and type of product being purchased. I will let you know the Custom order charge when placing a custom order. Also I require 50% payment of the price of the item before I begin work on a custom order, this is non-refundable!!
I do accept rush orders! Please contact me for current wait time and price on special rush order items!
Last Updated September 27, 2012