Superlative Baby and Toddler Handknits
Supurlative's Shop Policies
Thank you for visiting my store policies, I hope I have provided enough information to answer any questions you may have.
I accept paypal payments. Please make sure that the address logged with Etsy is the one the purchases are being sent to.
For NZ customers, I am happy to send bank details. Please just ask.
I provide a layby service under the following terms:
* Value of purchase(s) must be over $50
* An initial deposit of 20% must be made
* Payments can then be set at an amount you are happy with as long as a payment is received once a fortnight
* Item(s) will not be shipped until paid for in full
All items will be shipped within 3 working days of payment verification unless they are custom made orders. These will be sent once finished as per the timeline on the listing.
Please note that my shipping rate does include a small charge for packaging. I try to keep this to a minimum by recycling my outside envelopes when I can but inside I use new acid free wrapping to ensure that your knitting reaches you safely.
New Zealand purchasers 1-3 days but can take up to 5 days.
Australian purchasers 1-6 days airmail (though often this is quicker than sending within NZ)
Everywhere else 10-14 days, but can be known to take up to 21 days, airmail.
International Buyers will be responsible for any additional taxes with customs relevant to their country.
Refunds and Exchanges
My aim is to keep my customers happy - if you're not happy then I'm not happy so we will work together should any situation arise where a refund or exchange is concerned.
Please note however that if items are to be returned they are to be in brand new, unworn condition and returned in a timely manner, postage costs are not included in the refund unless item is faulty and that a refund will not be issued until item is returned.
Additional Policies and FAQs
All garments will arrive with a professional label and a care card. They will be wrapped in acid free tissue paper and can be gift wrapped free of charge.
My knitting is of a very high standard. A perfectionist by nature, if I'm not happy with it then it won't be sold.
Laybys are very welcome, please convo me and we can go from there.
We are a smokefree household.
Last Updated November 14, 2011