SusanWindsor's Shop Policies
Thank you for visiting my store and viewing my work. I absolutely love what I do! If you choose to purchase from me, know that I will respond promptly and make sure the transaction goes smoothly.
I accept PayPal and Direct Checkout with Etsy. Etsy Gift Cards are now available as well! Your immediate payment is appreciated! The state law requires that I collect 8.25% sales tax on all purchases sold in Texas. If you live in Texas and make a purchase from me, the sales tax amount will calculate automatically by Etsy.
Once your payment is confirmed, your package will ship from my studio in Lewisville, TX USA within 2-3 business days (unless specified otherwise) via USPS. I usually ship items on Mondays, Tuesdays, and Fridays but make exceptions when I need to.
International shipments: Please allow 4-6 weeks for item to arrive from the time it is shipped. Most of the time it will arrive much sooner, but we are dependent on the postal service and customs in your country. Refunds/replacement of items will not be issued for items lost in transit until 6 weeks after the shipping date.
Refunds and Exchanges
We can handle refunds and exchanges on a case by case basis. I want you to be totally happy with your purchase, so just contact me if there are any concerns. I will do my best to remedy the situation as soon as possible.
Additional Policies and FAQs
If you have any questions about items in my shop, please don't hesitate to contact me. Just e-mail me at susancwindsor [!at] gmail.com. I'm usually not too far from a computer and will be happy to communicate with you.
Also, if there's something not listed that you think I can provide for you, please just send me a quick message. I'd love it if we could work something out!
© 2013 Susan Windsor
Last Updated October 3, 2013