SusieGrandma's Shop Policies
Welcome to my etsy shop. The reason behind the name susiegrandma is because my grandchildren all live in other states and although we visit there too small to reconize the voices of everyone that loves to talk to them and since there are many grandma's and great grandma's they would first ask me which one i was and when i would say susie well... it then clicked to them as one name SusieGrandma. The one who likes to make things..Hopefully you will find something in my shop thats OOAK and must have it for yourself.
paypal,which includes credit and debit cards: mastercard,visa,ect...When ordering special made request for such things as matching hair access. sets for the entire bridal party you must pay a deposit of at least 50 % when ordering and when the items are finished and ready to be shipped i will contact you to let you know so you must then pay in full before shipment. If you decide to cancel you will not be reimbursed the deposit for the reasons of the materials bought.
Most items that are fragile and cannot be crushed will be sent in boxes and i need confirmation that it was received so i ship those in small priority boxes which have a flat rate of 5.20. If items are able to be shipped in padded envelopes or such i will then only charge for the price of the padded envelope,postage and tracking . If you are ordering much bigger and more fragile items such as tiara veils, and or entire bridal sets it will require much bigger boxes and will be shipped with priority and tracking. In some cases insurance will be bought at my expense.
Refunds and Exchanges
Refunds will be accepted if you receive a damaged or wrong item. You must contact me upon receiving it and ship back to me (within 48 hours) and i will then do as you wish, whether it may be replaced or money returned.
susu2262 [!at] hotmail.com
Last Updated March 16, 2012