Global-Inspired Artisan Handcrafted Jewelry
TaBouTreasures' Shop Policies
Hello and welcome to TaBou Treasures :)
Here you will find my one-of-a-kind (or very limited edition) handcrafted jewelry made of sterling or fine silver. I often incorporate semi-precious stones, pearls, artisan handmade lampwork glass or dichroic glass. I will also occasionally dabble in bronze, copper and brass. Everything you see here is crafted with care and the utmost regard to quality.
I enjoy making unique pieces of jewelry so that the wearer knows that they and only they will ever own such a piece. I feel that my jewelry creations transcend fashion and tradition - what you are purchasing is a statement piece designed to be worn no matter what this season's hemline may be.
Payment must be in US currency. I accept Paypal, etsy direct checkout, and etsy gift cards. International buyers are responsible for any applicable duties or taxes that may be incurred on their purchase. Please note that California residents will be required to pay sales tax. (I know, it sucks, but that's the law...).
Unless otherwise noted in the listings:
- Shipments within the US: For the majority of my listings, shipping is via fully insured USPS Priority Mail with delivery confirmation. A few lower priced items will be shipped via USPS Domestic First Class Mail with delivery confirmation (no insurance). If within the same order you purchase items with both shipping services, they will be combined as one Priority Mail shipment.
- Shipments outside the US: All items will be shipped USPS International First Class mail (no tracking and no insurance). Please note shipping and customs clearance times may vary. NOTE: International buyers may have additional duties or tariffs to be paid to the Customs Department before being able to take possession of the package. Please be advised that I am unable to forecast what dollar amounts constitute these duties or tariffs as they are formulated far after I transfer the package to the origin shipper. Buyer is responsible to pay these fees.
- If you would like a shipping upgrade or insurance, send me a convo and I will update the listing accordingly.
- Shipping overages of $1 or more will be refunded to you.
If on the same day, you make a purchase both here and in my other shop, SweetTaBou, send me a convo and I will try to combine shipping if everything fits in one box, then I will refund you the shipping overage if it’s $1or more.
I will ship your items out within one week of receiving payment (usually sooner for US shipments). I will then contact you via convo or etsy shipping notification to let you know your package has been shipped and, if applicable, provide you with the tracking number for your shipment. Please note that due to reduced postal service hours, shipments outside of the US may ship up to 2 weeks following receipt of payment - the post office closes before I get off work so I can usually only go on Saturdays, when the post office is only open for 4 hours. Automated postal centers cannot be used for international shipments, only domestic.
Refunds and Exchanges
If you have any questions about an item, please ask before making a purchase.
If you are not fully satisfied with your purchase, please contact me via convo before leaving any feedback. I will accept returns only for items on which feedback has not been left – please contact me via convo. After I receive the item back in the same condition it left my studio, I will refund the purchase price (minus shipping) and cancel the purchase. If you purchased multiple items in the same transaction and only want to return partial items, the purchase cannot be cancelled however I can still refund the purchase price of the item(s) being returned. Item must be returned within 3 days of receipt and securely packaged and in the same jewelry box I sent it in. Buyer must notify me once the item has been shipped back to me. Buyer pays all shipping costs. If item is damaged or in any way altered from its original condition when I receive it back, a full refund will not be given – I will contact you to discuss.
I package everything securely and will not be held liable for any damage that may occur during shipping. If your item is damaged when you receive it and if your package was insured, then we will open a claim with the US post office.
Please note that CUSTOM orders are 100% NON-refundable, including the 50 % up front deposit. Ready to ship items that were altered or personalized for you in any way are not refundable either. Sorry, no exceptions.
Additional Policies and FAQs
I guarantee the workmanship on all my pieces; they should all withstand normal wear. However, beads and gemstones can break or chip, and metals may bend or even break if overstressed, so please treat your jewelry with care and respect. Store your pieces in jewelry boxes when not being worn. Strung and knotted pieces should be stored flat. Don’t toss pieces around, especially if they contain glass or gemstones. Don’t wear your bracelets playing volleyball, you catch my drift?
If ever something you purchased from me should fail under normal wear, I will gladly repair or replace it with same or similar item free of charge (buyer assumes all shipping costs). However, if you back out of your driveway and run over your bracelet or something to that effect, I will gladly fix it (if I can!) or replace it for a fee.
And please be aware, sterling silver, copper and brass WILL tarnish over time, this is a natural process and can give your jewelry a beautiful effect. However, this can be slowed down significantly if you store your jewelry in an anti-tarnish container, or minimally in a sealed plastic bag to keep the air out. You can also polish the metal to bring the shine back. Please note some pieces I make are already oxidized on purpose – this will always be indicated in my listings (patina, antiqued, oxidized are some of the terms used in the listings).
The jewelry pieces you purchase from my shop are not toys for children so under no circumstances should they fall into the hands of a small child – both for the safety of the jewelry and especially the child! I will not be held liable for any injury that may occur from the improper use or handling of any piece of jewelry purchased from my shop. I will not be held responsible for any allergies you may have or may develop to silver or any other materials used in the fabrication of each piece of jewelry.
Last Updated August 21, 2013