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TeaRoseArts' Shop Policies

Welcome

It is my goal to provide the best quality products with the highest level of customer service possible for a one-person show like this one. Please feel free to contact me with any questions, even if you're not buying anything.

Payment

I prefer Paypal, but I will accept a personal check. Please be aware that I can't ship until I receive payment, so it might take a little longer if you're paying with a check.

Shipping

I'm not here to make money from shipping your purchase, so I don't charge a handling fee. I usually ship USPS, and if the postage costs less than you've been charged, I'll refund the difference.

I will be happy to combine multiple items to save shipping. Please convo me to let me know, in case I don't notice.

INTERNATIONAL SHOPPERS: I would love to do business with you, but please contact me before buying so that we can figure out correct shipping costs.

Refunds and Exchanges

You may return any undamaged item within seven days of receipt for a full refund. Please convo me to let me know. During that period, I'll accept returns for any reason, but I'd like to know why so that I can improve my offerings for future customers.

Please contact me if your item was damaged during shipping, and I'll replace it, repair it or refund your money.

If something you bought from me got damaged after you bought it, please contact me so to discuss whether it should be fixed or replaced.

Additional Policies and FAQs

Thanks for stopping by my little shop. If you're interested in learning to make dolls or you just love doll art, visit my blog at www.needleandclay.com, where I review a new doll artist every week and present links to dollmaking tutorials.

Last Updated February 6, 2011