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Reviews
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chiaratellini on Feb 15, 2018
1 out of 5 starsI loved this hat!...or so I thought! Saw the photo, scrolled through the pics, read the title description. What I thought I saw in one photo was a mannequin with the hat on...uh no, that was barbie. I never noticed the details below the photo...my bad. When I got the hat, I laughed out loud...it was the size of my fist...maybe. I politely asked the seller if I could return, or even exchange it for a "full-sized" hat. Response: "I accept returns if the item is not as described but that does not apply in this situation. The listing title is: Zebra Print Mini Top Hat Kentucky Derby or Wedding Hat" I asked her again if I could at least exchange it for something bigger than my jack Russell’s Head. Crickets. Needless to say I won't be shopping from this seller again.
Mary Ellen responded on Mar 10, 2018
The customer admitted in her communication with me that she never read the description. The description clearly gave the measurements for the item and it was definetely shown on a mannequin where it clearly perched on the top of the head, not a full size hat. The item was exactly as described, the customer didn't bother to read the description of what she was ordering.
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Mary on Aug 8, 2017
1 out of 5 starsI was expecting a larger hat and requested information about the return policy and never heard anything.
Mary Ellen responded on Sep 18, 2017
My shop was on vacation when the return request was sent and return from vacation with an upper respiratory infection that prevented reopening by September 1st. Even if I had reopened and responded sooner, this item would not be eligable for return. The size of the hat is in question but the title is a "Mini Top Hat" and the description clearly gives the measurements. The hat ordered was as described, not a reason for returning.
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Denise on Apr 28, 2015
4 out of 5 starsVery cute....I got lots of compliments as I was running the Kentucky Derby Half Marathon wearing it! ;-)
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Liz on May 28, 2014
5 out of 5 starsThis is a lovely hat and will certainly be festive at my son's summer wedding.
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Anonymous on Feb 29, 2012
5 out of 5 starsI just picked my hat up at the PO and well, Mary Ellen, we just think this is the cutest thing we have ever seen! I did have to work on figuring out how to put it in my hair to my satisfaction but I am wearing it now to try it out over a couple of hours, and it feels great, light as a feather and very secure. I clipped on a gold flower that I had to keep with the events theme that I bought this hat for. It is absolutely exactly what I wanted and now that I have this one, I want to buy them all!
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What is s reason for returning an item?
A return is allowed if the item is other than described.