METHOD OF PAYMENT:
We accept PayPal payments or Etsy's direct checkout.
You can read the help articles below on the payment mathods:
https://www.etsy.com/help/article/3616
http://www.etsy.com/help/article/361

WHEN?
Payment is expected as soon as possible but you can also feel free to ask for a reserved listing if you are planning to pay within 2-3 days.

PROCESSING TIMES:
All of the items in our shop are made to order. Upon the full receipt of your payment, and assuming we already have your specific measurements and sizing, we will start processing your order. We usually need 2-3 weeks to complete any order. Custom orders may take a bit longer, depending on material availability.

WHEN?
We ship the product as soon as it's complete as our turnaround time varies. To get the current turnaround time, please contact us or check the website's homepage footer.
During national holidays and strikes affecting the shipping procedure, there may be slight delay which we'll inform you of as soon as possible.

WHERE?
We ship worldwide via registered priority air mail through the Hellenic Post Office (ELTA).
Please, double-check the address you provide during checkout . In case of PayPal payment we can only ship items to the PayPal address you have submited.
We want your new shoes to reach you safely and we'll do everything we can to ensure it!

HOW?
Registered International mail is a secure, low-cost shipping service and your package is accompanied by a tracking code*. We use this service for all packages shipped from our shop.

Within 3 days from the time your package is shipped, you'll be notified and we'll provide you with the tracking number of the delivery.
The postperson will have to deliver the package personally to you, so your signature will be required. In case you can't be reached at the address you provided, a notice will be left there, so you can arrange delivery or pick the package up from your local post office. We retain the right to ship pairs of the same order separately. In this case, you'll receive more than one tracking code.

*Registered packages are trackable through all stages for most countries but there are a few exceptions. Please, check with your National Post to learn if they provide tracking for Registered International Mail.

EXPEDITED SHIPPING:
If you need your item to arrive at a specific date, please convo us before placing your order to make it happen, if possible. The available courier services and shipping costs vary widely.

SHIPPING TIMES:
Usually the mail from Thessaloniki, Greece to the U.S., Australia, Canada and Asia takes about 10-15 working days. It takes 3-7 working days for a package to get to Western and Eastern European destinations. For domestic deliveries, it takes 3-5 working days.
There are also some options for express delivery that take 2 or 3 days available at an extra cost. We're not liable for delays caused by postal services and this is why we can't guarantee an exact arriving date. Buyer is responsible for any custom charges that might occur.

PACKAGING:
Shoes are shipped in a kraft, hand-stamped cardboard box with the DL logo and packaged with colorful tissue paper.

COLOR CUSTOMIZATION:
In case you want to have slight changes, such as color and leather type, compared to what you see on the photographs of our products, feel free to convo us and we will try our best to accommodate your request.

Our Color Chart : www.thedrifterleather.bigcartel.com/dl-color-chart

DESIGN CUSTOMIZATION:
All patterns used for our designs are made by our small team and require a lot of time, research and testing. We're not able to attach high-heeled soles on our designs, as we use no machinery other than a sewing machine. This helps keep our carbon footprint low and our shoe soles minimalistic according to the barefoot footwear philosophy.

Thank you for taking the time to read our policies and feel free to contact us if you require clarification of any of these matters.

COMPANY INFORMATION

The Drifter
Notara 2C,
Pilea, 55535
Greece
800914870

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to the seller), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of footwear), if you contact us directly.

-Why We Need Your Information and How We Use It-

We rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

-as necessary for the purpose of legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

-Information Sharing and Disclosure-

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

-Data Retention-

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce agreements. We generally keep your data for the following time period: 4 years.

-Your Rights-

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting us using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

-How to Contact Us-

For purposes of EU data protection law, I, Kalliopi Vei, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] thedrifterleather.com. Alternately, you may mail me at:

Kalliopi Vei, The Drifter, Notara 2C, 55535, Pilea, Greece